Greece Job Openings
AMSpace Recruitment Consultancy
Technical Support Specialist – Czech In Greece
Piraeus
September 25, 2024
Language Requirements:
- Proficiency in Czech at C1 level, native preferred.
- English at C1 level for training and resource purposes.
- Provide expert technical support for a range of consumer products, including printers, cameras, and digital applications.
- Support delivered through multiple channels: phone, email, live chat, self-service portal, and social media.
- Address printer and camera setup, installation, and troubleshooting (e.g., error codes, repair requests, settings configuration).
- Assist customers with pre-sales decisions and recommend suitable products based on their needs.
- Provide technical support for digital services, including app and in-app troubleshooting, account management, and educational resources across various platforms such as e-store, Google Play Store, and Google Apps.
- Flexible scheduling with shifts possible from Monday to Sunday, from 08:00 to 22:00 for onsite roles.
- Hybrid roles operate Monday to Friday from 10:00 to 18:00, with some work-from-home opportunities.
- Base salary ranging from 1,100€ to 1,300€ monthly.
- Monthly performance bonus up to 10% or fixed up to 300€.
- Relocation support includes flight ticket, hotel stay, and assistance in finding accommodation.
- 3 weeks of comprehensive training for all new hires.
- Advanced written and verbal communication skills.
- Proficiency in using Internet applications, browsers, and MS Office. Strong PC knowledge with efficient typing speed of 25 words per minute and
- 85% accuracy.
- Experience in handling Tier 2 support via chat, email, and phone but not mandatory.
- Participate in mandatory training sessions for up to 4-5 days per month at the office, fostering team cohesion and skill enhancement.
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