Technical Consultant (3rd line)
Based: Thessaloniki, with hybrid working
Type: Full-time
Salary: Up to €35,000
Eligibility: You must be eligible to work in Greece
The successful candidate will join the Customer Infrastructure Team for a successful and growing, UK-based IT company. The work responsibilities will be varied and challenging, Successful candidate will be working with a variety of people, IT systems, and customers from different locations across the UK.
The successful applicant will work independently, with guidance and support, on clients IT infrastructure to help maintain a high quality of service and facilitate the continued growth of the company. The successful candidate's responsibilities focus on ensuring IT systems work efficiently, dealing with work escalations effectively, and proactively proposing and implementing IT infrastructure improvements.
Work Experience Requirements

• Experience working in technology as a technical consultant or advanced technical support engineer

• Experience working independently on technical migrations and installations

• Able to follow defined processes such as Change Management & Knowledge Management

• Knowledge of industry-standard best practise for projects and implementations

• Welcoming, personable, articulate, literate, conscientious. Able to converse with all levels of colleagues, confidently and honestly, being able to ask for help and discuss ideas and techniques.

• Knowledge of ITIL & Microsoft best practice

• Good presentation skills, able to present information effectively and simply using the right tool (Excel/Word/Power Point).
• Certifications in industry standards such as Microsoft Certified Solutions Expert, Azure, ITIL Foundation and Datto

Technical Experience Requirements:

• Comprehensive knowledge of virtualisation including clustered configurations, as well as supporting physical server and SAN storage platforms.VMWare v Sphere and/or Microsoft Hyper-V with SCVMM in clustered environments

• Enterprise Email Security including basic mail flow, impersonation protection, authentication, to best practice

• Microsoft Defender for 365/Endpoint configuration and administration

• Comprehensive knowledge of Windows Server OS’s and Microsoft Azure platform
• Configuration and troubleshooting of Entra AD including Conditional Access, MFA, Enterprise Apps, Microsoft Entra Connect

• Experience with Microsoft Intune and Autopilot deployment

• Comprehensive knowledge of network architecture, firewall and switch configuration, routing, IP technologies.

• Experience with Backup and Disaster Recovery – Azure, Datto, Veeam and other leading technologies

About Smartdesc
Smartdesc is a leading IT Managed Service Provider (MSP) whose focus is the UK non-profit sector, one of the largest in the world at over £55bn. We work with national household names, social enterprises and public-sector bodies. We are priority partners with both Microsoft and Service Now.
Our mission is to provide non-profits with the technology, tools, direction and support they need to fulfil their goals. Our vision is to empower the UK's nonprofit organisations to deliver their best work through enhanced technology solutions.
We provide IT services including IT strategy, cyber security, helpdesk support, project and programme management. You will be part of a dynamic and growing company; you will not be a small cog in the machine, but instead be able to spread your wings and work with some amazing nonprofit organisations who are engaged and want to improve their technology.
We have a strong focus on personal development and a “promote from within” culture. This means structured Professional Development Plans, access to market leading e-Learning and certifications, monthly protected learning time and paid-for certifications to support your development. Staff stay with us for years because we invest heavily in them - our retention rate is 98% which is far above the competition.
We have a flat management structure without internal politics, and staff are given a high degree of freedom to do their jobs to the best of their ability. You will have the opportunity to immerse yourself in a diverse range of cutting-edge technologies and systems, and never be pigeonholed into one single area.
Successful candidates deliver exceptional work through effort, integrity, and honesty. Smartdesc delivers ethical, transparent and customer-focused IT services; new team members are carefully picked to ensure they share our values.