Greece Job Openings

Kulture Talent

Icelandic Customer Support Agent - Athens, Greece

Athens

October 11, 2024

Tasks

  • Communicate effectively with Icelandic-speaking customers via phone, email, and chat to address inquiries and provide support.
  • Ensure a high level of customer satisfaction by understanding and meeting customer needs promptly and professionally.
  • Resolve customer issues by utilising problem-solving skills and collaborating with relevant internal teams.
  • Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
  • Stay informed about company products, services, and policies to assist customers effectively.
  • Contribute to a positive team environment and share insights to enhance overall customer support quality.
Requirements

  • Fluent in spoken and written Icelandic .
  • Strong communication and interpersonal skills.
  • Customer-focused
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