Greece Job Openings

Patrique Mercier Recruitment Nordic

Icelandic Speaking Customer Service for International Airline - Remote in Greece

FULL TIME

October 31, 2024

Patrique Mercier Recruitment is a dedicated agency that specializes in connecting candidates with outstanding job opportunities across Greece. We are currently seeking an Icelandic Speaking Customer Service representative for an International Airline to join our remote team in Greece. This exciting role is tailored for individuals who are passionate about travel and delivering exceptional customer service. As a key player in our customer service team, you will assist Icelandic-speaking passengers with inquiries related to flights, bookings, and airline policies, ensuring a seamless and enjoyable travel experience. If you have a love for helping others and are ready to contribute your skills to the aviation industry, we invite you to apply!

Responsibilities:
  • Provide exceptional customer service through phone, email, and chat resources in Icelandic.
  • Assist customers with inquiries regarding flight information, bookings, and travel procedures.
  • Effectively resolve customer complaints while maintaining professionalism and empathy.
  • Guide passengers through the airline's process, ensuring they feel supported and informed.
  • Document customer interactions accurately in the CRM system.
  • Collaborate with your remote team to continuously enhance service delivery.
  • Keep updated on the latest airline policies and industry standards to provide accurate information.
Requirements:
  • Fluency in Icelandic (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service, especially in the travel or airline industry, is preferred.
  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Ability to work independently in a remote environment.
  • Interest in travel and knowledge of airline operations is a plus.
  • Proficient in the use of technology and customer relationship management software.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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