Patrique Mercier Recruitment Nordic

Icelandic Speaking Video Streaming Support with full relocation - Athens, Greece

Athens

FULL TIME

October 31, 2024

Patrique Mercier Recruitment Nordic is pleased to present an exciting opportunity for Icelandic Speaking Video Streaming Support professionals to join our dynamic team in the stunning city of Athens, Greece. This role comes with full relocation support, providing you the chance to explore the rich culture and history of Greece while delivering exceptional assistance to our Icelandic-speaking clients. As a Video Streaming Support Specialist, you will be responsible for addressing customer inquiries about video streaming services, troubleshooting technical issues, and ensuring a seamless viewing experience. If you are passionate about technology and customer service, we encourage you to apply!

Responsibilities:
  • Provide top-notch support to Icelandic-speaking customers via phone, email, and chat regarding video streaming services.
  • Diagnose and resolve technical issues related to video playback, account management, and device functionality.
  • Assist customers with setup processes and educate them on service features.
  • Document customer interactions and maintain comprehensive records of issues and solutions.
  • Collaborate with the technical support team to continually improve service quality.
  • Gather and analyze customer feedback to support ongoing service enhancements.
Requirements:
  • Fluency in Icelandic (both spoken and written) is required.
  • Experience in customer support or a similar role within the tech or streaming industry is preferred.
  • Strong communication and interpersonal skills.
  • Ability to troubleshoot technical problems effectively and offer practical solutions.
  • Familiarity with video streaming technologies and platforms is a plus.
  • Willingness to relocate to Athens, Greece, with full relocation assistance provided.
  • Self-driven and capable of thriving in a remote working environment while managing multiple responsibilities.
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
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