Greece Job Openings
AMSpace Recruitment Consultancy
Dutch Speaker Technical Support Specialist (Work from...
Thessaloníki
October 9, 2024
Are you a Dutch speaker with a passion for providing exceptional technical support? We are seeking a Technical Support Specialist to join our team and assist customers from the comfort of your home in Greece. This position offers a dynamic working environment supporting a range of digital products and applications.
Key Responsibilities:
- Respond to inquiries related to digital products, applications, and electromobility through inbound calls, emails, and chats.
- Provide technical support for consumer products, emphasizing a seamless and personalized customer journey.
- Address inquiries regarding Audi Connect digital services, including remote car functions and charging inquiries via the app.
- Deliver outstanding customer service and technical support for Windows and Office products, including downloading, installation, activation, and updates.
- Conduct road assistance and troubleshoot issues related to trucks and buses.
- Utilize CRM systems and various digital tools to resolve customer inquiries efficiently.
- Verbal and written fluency in Dutch (C2) and English (B2-C1).
- At least one year of experience in customer care or technical support, preferably in the technology field.
- Familiarity with Windows and OSX file systems and the ability to troubleshoot PC, MAC, and Mobile issues.
- Advanced knowledge of MAC, i OS, and Android operating systems.
- Ability to maintain professionalism in communication and demonstrate empathy and adaptability.
- Competitive salary between €1,200 and €1,500 gross, with a performance bonus between €200 and €300.
- 13th and 14th-month salary payments.
- Relocation package includes a flight ticket and hotel stay.
This is an exciting opportunity to work remotely with a diverse team and support leading global brands. If you possess strong technical skills and hold a customer-centric attitude, we encourage you to apply.
Please note that the client's name will not be disclosed at this stage of the recruitment process.
Seize this opportunity to advance your career by applying today!
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