Greece Job Openings
MarBella Collection
Exclusive Services Executive
November 7, 2024
Mar-Bella Collection is looking for a passionate Exclusive Services Executive to join our team for 2025
Duties & Responsibilities
- Act as the person of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand the guests’ needs by offering personalized services, with attention to detail and unique guests’ experiences
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Plan and sell transportation, excursions, cruises and other travel services.
- Provide relevant information, brochures and publications to guests
- Deal with day-to-day work routine and complaints handling
- Enter data into our software and maintain guest files
- Cooperate with tour operators
- Take and distribute messages or mail and redirect calls
- Maintain statistical and financial records
- Excellent communication skills
- Ability in multitasking and time-management
- Strong sales skills and commercial awareness
- Promotional techniques
- Operational skills
- Flexibility
- Aptitude in resolving issues with a customer-focused orientation
Qualifications
- Proven experience as an Sales Agent, Reservations Agent or a Guest Services role
- Fluency in English; multilingualism is a plus
- Knowledge of a PMS or other CRM software will be valued accordingly
- Excellent knowledge in computer programs such as MS Office
- Degree in hotel management or relevant field will be a plus
- Competitive remuneration package
- Dynamic & highly professional environment
- Career development opportunities
- Room accommodation & meal plan provided
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