Greece Job Openings

MarBella Collection

Exclusive Services Executive

November 7, 2024

Mar-Bella Collection: A family-owned group of four award winning five-star luxury hotels, dotted around the Ionian Sea in Greece & curated to suit the ever-changing needs of guests across different stages of their life. The iconic Mar Bella, perfect for families and multi-generational groups, the adults-only Nido, a Small Luxury Hotel of the World, and Avali, the latest addition to the Mar-Bella Collection portfolio are located on the island of Corfu. Elix is on the Ionian coast of mainland Greece and lays in a stunning location above Karavostasi beach between Parga and Syvota.
Mar-Bella Collection is looking for a passionate Exclusive Services Executive to join our team for 2025

Duties & Responsibilities
  • Act as the person of reference for guests who need assistance or information and attend to their wishes and requirements
  • Understand the guests’ needs by offering personalized services, with attention to detail and unique guests’ experiences
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
  • Plan and sell transportation, excursions, cruises and other travel services.
  • Provide relevant information, brochures and publications to guests
  • Deal with day-to-day work routine and complaints handling
  • Enter data into our software and maintain guest files
  • Cooperate with tour operators
  • Take and distribute messages or mail and redirect calls
  • Maintain statistical and financial records
Requirements
  • Excellent communication skills
  • Ability in multitasking and time-management
  • Strong sales skills and commercial awareness
  • Promotional techniques
  • Operational skills
  • Flexibility
  • Aptitude in resolving issues with a customer-focused orientation

Qualifications
  • Proven experience as an Sales Agent, Reservations Agent or a Guest Services role
  • Fluency in English; multilingualism is a plus
  • Knowledge of a PMS or other CRM software will be valued accordingly
  • Excellent knowledge in computer programs such as MS Office
  • Degree in hotel management or relevant field will be a plus
Benefits
  • Competitive remuneration package
  • Dynamic & highly professional environment
  • Career development opportunities
  • Room accommodation & meal plan provided

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