Position: Executive Director of Operations

Location: Athens, Greece

Employment type: Full-time


DUTIES AND RESPONSIBILITIES:

• Ensure that the site in Athens and the supported lines of business deliver on KPIs and critical operational expectations
• Be responsible for achieving results and operational goals across multiple lines of business
• Facilitate the resolution of process and operational issues through cross-functional partnerships
• Manage highly escalated issues requiring communication at all levels of leadership
• Drive continuous improvement by optimizing efficiencies
• Build capability by developing a strategy to support the design, customization, and delivery of leadership development programs
• Partner with corporate resources to align global leadership strategies and technology solutions
• Provide leadership and development to the leadership development team, including hiring, performance management, and terminations of team members
• Drive the optimization of learning technology tools
• Manage the utilization of technology to link leadership learning initiatives to performance
• Partner with executive leadership to identify performance needs, develop and implement strategies and tactics
• Identify solutions and initiatives to improve organizational effectiveness
• Work effectively with consultants, vendors, and professional resources to enhance organizational capability.

REQUIREMENTS:

• Experience in working within Saa S/B2B Sales - BPO at Exec level (5-10 years)
• Near-native level of written and spoken English language
• Experienced presenter/facilitator familiar with principles of adult learning
• Knowledge and sensitivity to diversity issues in training
• Ability to effectively deal with conflict and highly sensitive situations
• Strong consulting and influencing skills
• Excellent interpersonal and communication skills, both written and verbal
• Strong organizational skills and attention to detail
• User knowledge of database systems
• Ability to analyze results of behavioral assessment tools
• Possess contract negotiation capabilities to help build potential partnerships
• Able to bring staff and key influencers together to work in harmony.

BENEFITS:

• Performance equity, variable incentive bonus plan, tuition reimbursement
• Global career mobility, employee recognition programs, professional development
• State-of-the-art technology that allows for seamless global connectivity
• Opportunities for flexible schedules
• Rich wellness program and health incentives