Workster partners with a leading BPO with great employee satisfaction ratings to find experienced Customer Support Agents with German to work in Greece, Thessaloniki
Your Role

• Conduct sales calls, presentations, and offer excellent service
• Assist customers with empathy, guiding them in app usage
• Respond to inquiries via phone, email, and live chat promptly
• Escalate unresolved or urgent issues to the relevant teams
• Document interactions accurately and analyze customer trends
• Manage client accounts and build lasting relationships
• Promote new products with consultative solutions tailored to customer needs
• Collaborate with the sales team to meet targets and with leadership on strategic initiatives
• Participate in training sessions and ensure adherence to service standards.

Your Qualifications

• Native / fluent in German both verbal and written. Fluent in English (minimum B2/C1 level)
• Minimum of 6 months experience in sales, ideally B2B, or customer service
• Proficient in Windows OS, Apple OS X, Microsoft Office, and Google apps
• Experience with customer support software and troubleshooting tools
• High school diploma or equivalent
• Strong communication, problem-solving, and interpersonal skills
• Familiar with sales tracking tools and adaptable to change
• Team player, open to feedback, and committed to learning and self-improvement
• Working schedule: Monday to Friday, 09 AM – 06 PM.

The Offer

• Competitive salary
• Comprehensive benefits package
• Relocation support
• Monthly meal allowance
• Transportation allowance
• Private medical insurance
• Opportunities for professional development and cross-department learning
• A vibrant and inclusive work environment
• And many more!

Benefits

• Close to the beach
• Paid Training
• Progressive company culture
• Start immediately!
• Sunny weather

Είδος Εργασίας: Πλήρης απασχόληση
Αμοιβή: 1.200,00€ ανά μήνα
Δυνατότητα μετακίνησης/μετεγκατάστασης:

• Thessaloniki, Κεντρική Μακεδονία: Δυνατότητα αξιόπιστης μετακίνησης ή διαθεσιμότητα μετεγκατάστασης με πακέτο μετεγκατάστασης που παρέχεται από τον εργοδότη (Απαιτείται)

Ερωτήσεις αίτησης:

• Έχετε τουλάχιστον 6 μήνες εμπειρία πάνω σε sales, ideally B2B, or customer service;

Εκπαίδευση:

• Γυμνάσιο (Απαιτείται)

Γλώσσα:

• German (Απαιτείται)