Customer Service and Support

Job Title:
German speaking Technical Support Customer RepresentativeJob Description
Are you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction. Are you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction.
What you’ll be doing at Concentrix Greece:

• Management of incoming calls, chats, messages and emails
• Identify and assess customers’ needs to achieve satisfaction
• Ask probing questions to identify the technical issue faced by the end user and support with the troubleshooting steps needed.
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and case-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

What we’re looking for:

• Native/near native in German
• Good command in English.
• Passionate about technology and its background
• Logical acumen, good analytical and integrative thinking.
• Ability to quickly understand complex matters or quickly grasp a briefing content and apply it during your customer contact
• Problem solving and solution oriented, you like to see things completed as expected
• Stress-resilient, used to working in a fast-paced environment
• You are able to stay calm during technical incidents

What we offer:

• Indefinite contract
• Competitive remuneration package (14 Salaries)
• Opportunities for international Career through our International Mobility program
• A challenging working environment
• Employee events
• Private health insurance + Dental Care
• 3 euros meal voucher in Up Hellas card per working day
• Free gym and other well-being activities
• Enjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too.
More than your background, it is your motivation and your personality that will make you part of our fun-loving community.
Concentrix Hellas is an equal-opportunity employer
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Location:
GRC Athens - Ilia Iliou 51Language Requirements:
English, GermanTime Type:
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