Greece Job Openings
NN Group
Individual Claims Handling Expert
Athens
FULL TIME
November 6, 2024
About us:
At NN Hellas, we're proud to be the #1 insurance company in Greece, offering innovative insurance solutions that cover the entire territory of Greece since the 80’s! We have a proven record of taking great care of our employees – we were considered a Top-Employer for 6 consecutive years.
What you will do:
The main purpose of this role is to support the Product owner of Claims to redesign claims handling processes for individual life & health portfolio of NN Hellas, via data driven analysis and according to NN Hellas strategy and risk appetite.
Your day-to-day:
- Walkthrough, measure and identify key elements for claims handling processes improvement, both in effective and efficient way.
- Setting a holistic approach towards end-state, prioritize and redesign main processes in collaboration with rest agile team members, both IT developers and client experts.
- Launch and coordinate implementation of new processes, roll-over process, measuring results and amend/fine-tune when & where required.\
- Monitor progress of self -assigned tasks and cooperate efficiently to bring qualitative results within expected timelines.
- Escalate risks , delays and propose solutions in a timely manner
Qualifications:
- University degree in Statistics, Mathematics, Engineering, Economic ( or a similar field)
- Professional experience of at least 5 years within claims handling discipline of health portfolio and sufficient knowledge of insurance process value chain, i.e. product, distribution, underwriting, claims.
- Proven record of applied process re-engineering projects & good understanding of project management methodology, Agile & Lean Six Sigma
- Familiarization with legacy systems by practice and interest for new technology advancements in field of process automation and evolvement of AI.
- Fluency in English
- Committed to qualitative results with good balance on stakeholders targets
Personal Profile:
- A “how can this be done?” mindset
- Results orientation
- Strong collaboration & communication skills
- Ability to work under pressure
- Analytical skills and problem-solving ability
- Mathematical thinking
- Sound management on risk acceptance
- Sense of responsibility and integrity
What we offer:
- Extensive training opportunities - on-demand and on-site options
- Partnership with multiple educational institutions across Greece for advanced education, with tuition support
- Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need
- Pension Scheme to secure your financial future
- Well-being and work-life balance
- One-time budget for home-office equipment to make your work-from-home comfortable
- Recognition and rewards for excellence
- Monthly meal allowance
- Recently renovated offices, central location, with easy access
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