As an IT support engineer you will need to provide pre-sales & after-sales support on the products that ORTHOLOGY offers in the Greek market including the following key areas:

• Support through online helpdesk system
• On-site support service to selected clients (support contracts)
• Support & maintain company infrastructure
• Participate in product installation & setup at clients
• Update of IT procedures manual & related files for internal use

Requirements
Required Skills & Competencies
List of Skills
1. A degree in Information Technology, Computer Science, or other related discipline, or equivalent experience (2-3 years). IT related Professional Certifications will be considered a plus.
2. 3+ years professional experience in IT processes, procedures and system administration of Wintel platforms and Microsoft based infrastructures. Namely, knowledge of major OS, server software, networking, office automation applications, at level that enables 2nd level support and problem resolution. Should be able to demonstrate working expertise in the following areas:
Virtualization (HYPER-V and/or VMware)
Exchange 2010/2013/2016, Exchange Online
MS SQL basic administration
Office 365, Microsoft 365
MS Office 2010/2013/2016/2019
High Availability, Disaster Recovery and relevant technologies (i.e. Clustering)
i SCSI/NAS Storage systems and Enterprise Backup platforms
Basic knowledge on firewalls and security (i.e. Sophos, Fortigate, Cisco etc.)
Hardware maintenance for Windows servers, workstations, MAC
3. Experience in providing system/customer support, using a Helpdesk/ Service Desk platform, and Remote Monitoring/ Management tools.
4. Excellent client facing skills, enabling customer relationship management in an end-to-end fashion (from requirements to delivery)
List of Competencies & Personality Traits
1. Honesty and Integrity, Dependability & Responsibility, Strong Work Ethic, Positive Attitude.
2. Strong self-motivation, a high degree of professional autonomy, combined with right level of own initiative.
3. Effective communications, especially the ability to listen carefully and understand requests.
4. Ability to work closely and effectively with the rest of the team, towards common objectives.
5. Flexible enough, should be able to provide solutions to complex or compound issues, yet should remain focused to vendor documentation/manuals, as well as to the best practices available.
6. Intuitive person, with an ability to “think outside of the box”, circumventing issues and providing solutions rapidly and efficiently.
Benefits
A job position that brings you in close contact with major global IT software vendors that our company represents as a value added distributor in Greece. Part of the role includes receiving official technical certifications from the vendors for each product Orthology distributes (eg. Teamviewer, Altaro, Anydesk, GFI, Sophos, etc.). Gain valuable experience & exposure by participating in IT projects that ORTHOLOGY undertakes with key companies in various business sectors such as telecommunications, retail chains, banks etc.