Description
As an IT Help Desk Engineer, you will need to provide pre-sales & after-sales support on the products that ORTHOLOGY offers in the Greek market including the following key areas:

• Support through online helpdesk system
• Support & maintain company infrastructure

Requirements
Required Skills & Competencies
List of Skills
1. A degree in Information Technology, Computer Science, or other related discipline, or equivalent experience (at least 1 year of experience). IT-related Professional Certifications will be considered a plus.
2. 1+ years professional experience in IT processes, procedures and system administration of Microsoft based infrastructures. Namely, knowledge of major OS, server software, networking, office automation applications, at level that enables 2nd level support and problem resolution. Should be able to demonstrate working expertise in the following areas:
Office 365, Microsoft 365
Hardware maintenance for Windows servers, workstations, MAC
Microsoft Office 2016/2019/2021
Optional skills:

• Virtualization (HYPER-V and/or VMware)
• Exchange 2010/2013/2016, Exchange Online
• MS SQL basic administration
• High Availability, Disaster Recovery and relevant technologies (i.e. Clustering)
• i SCSI/NAS Storage systems and Enterprise Backup platforms
• Basic knowledge on firewalls and security (i.e. Sophos, Fortigate, Cisco etc.)
• Hardware maintenance for Windows servers, workstations, MAC

3. Experience in providing system/customer support, using a Helpdesk/ Service Desk platform, and Remote Monitoring/ Management tools.
Benefits
A job position that brings you in close contact with major global IT software vendors that our company represents as a value added distributor in Greece. Gain valuable experience & exposure by participating in IT projects that ORTHOLOGY undertakes with key companies in various business sectors such as telecommunications, retail chains, banks etc.