Job Description
JYSK Greece is seeking a service-minded Helpdesk Supporter whose general responsibility will be to ensure that needed support is provided to the stores and the administrative functions during the opening hours and to make sure that the stores are left able to help themselves in future incidents. The position cooperates especially with: Retail, IA, Finance and Regional Helpdesk. Do you enjoy working with different teams and departments and you really like retail? Are you a detailed-oriented person with problem-solving skills?
Then you might be the Helpdesk Supporter we are looking for!


WHAT WE OFFER YOU
You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following:

• Development opportunities and practical training. Learn more about us here
• Good digital and IT tools to enable the job
• Challenging and stable work environment
• Fast decision-making company culture
• An introduction and training program
• Supportive and motivated colleagues from the Greek team and Helpdesk colleagues around Europe
• 20% discount at JYSK and Lars Larsen Group companies
• Benefits e.g. social activities, annual JYSK party, private health insurance

WHAT YOUR NEXT JOB WILL BE ABOUT

• Answer and log incoming support calls from stores
• Securing new stores openings, movements and rearrangements store
• Order, deliver, and test hardware/software for new stores
• Educate stores on rules, procedures, and systems
• Develop and improve administrative routines
• Supporting stores and administrative functions
• Coordinating support flow
• Error reporting
• Documentation
• Optimizing
• Participate in store-related projects

WHAT YOU SHOULD BRING

• 3 years of support/helpdesk experience; retail experience is a plus
• It is a plus to have experience in software testing/bug reporting
• Service-minded with strong problem-solving skills
• Team player, well organized and detail-oriented
• Being able to have flexibility with working hours and location
• Good verbal and written English skills
• Customer-focused attitude

IS THIS YOUR NEXT OPPORTUNITY? Apply today! Please send us your resume in English.


Additional Information
ABOUT US
We believe that our employees are key to our success going from one store in 1979 to more than 3,500 stores worldwide today. That is why we strive to offer development and possibilities of growing within JYSK, and we also take pride in rewarding engagement and a great effort among our employees. Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behavior and attitude that we can expect from each other. We trust each other, and we believe in delegation and freedom with responsibility.
JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.


For more information, please visit our job-site