Greece Job Openings

JUJUR

Quality Analyst - French - Thessaloniki

Thessaloníki

October 10, 2024

Position: Quality Analyst (Content Moderation)
Location: Thessaloniki, Greece
Work Model: On-site
Employment type: Full-time


DUTIES AND RESPONSIBILITIES:


  • Review and assess user-generated content including but not limited to text, images, videos, and audio files according to predefined guidelines and policies
  • Conduct thorough content analysis to identify and address violations of community standards, terms of service, and legal requirements
  • Provide constructive feedback and coaching to content moderators to improve their performance and ensure consistency in moderation decisions
  • Develop and maintain quality assurance processes and documentation to track and report on moderation accuracy and efficiency
  • Collaborate with cross-functional teams including Operations, Training, and Product Development to continuously improve moderation processes and tools
  • Stay updated on industry trends, best practices, and regulatory changes related to content moderation and recommend adjustments to policies and procedures as needed.

    REQUIREMENTS:
      • Fluent English (C1) and French (C1), must be able to read and speak the language with an emphasis on great grammar skills
      • Bachelor's degree in a related field or equivalent work experience
      • Proven experience in content moderation or quality assurance, preferably in a BPO or tech company environment
      • Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
      • Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
      • Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
      • Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
      • Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
      • Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

      OFFER:
      • Excellent remuneration package based on experience, skills and performance
      • Shifts within 24/7 hours of operation
      • Relocation support
      • Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
      • A dynamic and creative team with a positive and friendly atmosphere
      • Good work environment - the employer can show off great reviews from their employees
      • Guidance and tools to reach your full potential.
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