Greece Job Openings
JUJUR
Quality Analyst - Dutch - Thessaloniki
Thessaloníki
November 4, 2024
Location: Thessaloniki, Greece
Work Model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Review and assess user-generated content including but not limited to text, images, videos, and audio files according to predefined guidelines and policies
- Conduct thorough content analysis to identify and address violations of community standards, terms of service, and legal requirements
- Provide constructive feedback and coaching to content moderators to improve their performance and ensure consistency in moderation decisions
- Develop and maintain quality assurance processes and documentation to track and report on moderation accuracy and efficiency
- Collaborate with cross-functional teams including Operations, Training, and Product Development to continuously improve moderation processes and tools
- Stay updated on industry trends, best practices, and regulatory changes related to content moderation and recommend adjustments to policies and procedures as needed.
REQUIREMENTS:
- Fluent English (C1) and Dutch (C1), must be able to read and speak the language with an emphasis on great grammar skills
- Bachelor's degree in a related field or equivalent work experience
- Proven experience in content moderation or quality assurance, preferably in a BPO or tech company environment
- Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
- Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
- Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
- Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
- Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
- Experience with machine learning-based moderation tools and technologies will be considered as an advantage.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Shifts within 24/7 hours of operation
- Relocation support
- Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
- A dynamic and creative team with positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
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