Novibet is looking for a UX Researcher to join our team in our offices in Athens.

Novibet, founded in 2010, is an established Game Tech company that operates in Europe (Greece, Cyprus, Italy, Ireland), the Americas (Canada, Brazil, Mexico, Chile, Ecuador), and New Zealand. With offices in Greece, Malta, and Brazil, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.

If the motto "When creating digital products, you should start with the users’ needs." sounds like you, then we would like to meet you!

As a User Experience Researcher (UXR), you’ll help the team of product designers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating a useful and usable product and drive change through research.

Your role

• Work closely with designers, engineers, product and business teams to identify research topics
• Design and execute end-to-end user researches using a variety of methods
• Design studies that address both user behavior and attitudes and establish sustainable and scalable UX processes
• Communicate results and illustrate suggestions in compelling and creative ways
• Understand and balance business requirements and technical constraints with user needs
• Generate insights that fuel ideation and innovation
• Analyze competitors’ experience and identify opportunities and innovations
• Organizing and conducting qualitative and quantitative research across multiple domains globally like interviews, usability testing, surveys, and analytics
• Provide designers and product stakeholders with insights of the users’ expectations
• Understand user pain points and unmet needs and encourage design iteration
• Test concepts to deliver optimal solutions or inspire product strategy
• Develop and maintain user personas, user journey maps, and other user-centered design artifacts
• Plan, build, conduct, analyze user feedback sessions to evaluate the user experience through iterations all along the development cycle
• Make research findings convincing and actionable for experts and non-experts
• Evaluate, measure and track product designs at pre-launch and post-launch stages
• Stay up-to-date on trends and best practices in UX research and design

Requirements

• Degree in Human-Computer Interaction, Psychology, Design, or a related field (equivalent practical experience will be considered)
• Minimum of 3 years of experience conducting user research in a professional setting
• Proven experience with both qualitative and quantitative research methods
• Familiarity with UX research tools and software
• Experience working with cross-functional teams, including designers, product managers, and developers
• Ability to analyze user behavior and translate insights into actionable recommendations
• Excellent communication skills with the ability to clearly articulate research findings and insights to both technical and non-technical stakeholders.
• Strong interpersonal skills to build relationships with team members, stakeholders, and users
• Strong analytical thinking and problem-solving abilities
• Ability to think critically, identify patterns, and generate meaningful insights from research data
• Ability to work in a fast-paced, agile environment with changing priorities and tight deadlines
• Excellent organizational and time management skills to handle multiple projects simultaneously
• Experience in Figma to communicate draft ideas or solutions would be considered a plus

Benefits
At Novibet, we do value our people! Our team consists of passionate and highly aspirated professionals who strive for innovation daily! We support everyone to rise and reach their highest potential within a fun, fast-paced and challenging working environment!
We are proud to offer our team the following:

• Competitive remuneration and benefits package including bonus scheme
• Recognition and reward programs to recognize your achievements and contributions
• All the gear you need to support your everyday work life
• A lot of special celebrations, sports and well-being events and team bonding activities
• Supportive team – friendly, international and multicultural environment
• Focus on our people’s career development, empowering our team with internal rotation continuous feedback and training