Durch unsere engagierten Mitarbeiter liefert Conduent unternehmenskritische Dienstleistungen und Lösungen im Auftrag von Fortune 100 Unternehmen und über 500 Regierungen - und schafft so außergewöhnliche Ergebnisse für unsere Kunden und die Millionen von Menschen, die auf sie zählen. Sie haben die Möglichkeit, sich persönlich zu entfalten, etwas zu bewirken und Teil einer Kultur zu sein, in der Individualität jeden Tag wahrgenommen und geschätzt wird.

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

• Has advanced, specialized expertise within a range of analytical or operational processes.
• Completes assignments and facilitates the work of others.
• May coordinate assignments beyond work area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others, but is not a supervisor.
• Works autonomously within established procedures.

• Has developed skills in a range of processes, procedures, and systems.
• Acts as a technical expert in some areas.

• Understanding of how best teams integrate and work together to achieve company goals.

• Impacts a team, by example, through the quality service and information provided.
• Suggests enhancements to work procedures and practices to improve efficiency.

• Serves as a team lead.
• May allocate work to team members.
• Provides subject matter guidance to junior team members.

• Provides solutions to atypical problems with little or no precedent.

• Communicates information and ideas effectively.
• Uses tact and diplomacy when dealing with others.

• Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
• Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
• Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.
• Re-forecasts planning parameters based on actuals.
• Updates intraday schedules to best meet requirements for upcoming intervals.
• Records events and incidents that influence forecasts and KPI realization for impact review and future planning.
• Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
• Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
• Performs other duties as assigned.
• Complies with all policies and standards.