Greece Job Openings
JUJUR
Workforce Planner - English - Thessaloniki
Thessaloníki
September 25, 2024
Position: Workforce Planner
Location: Thessaloniki, Greece
Work Model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
REQUIREMENTS:
OFFER:
Location: Thessaloniki, Greece
Work Model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Ensure staff optimization by ensuring adequate resources to meet demand and resolving concerns related to schedule adherence, service levels, absenteeism, and other efficiency metrics
- Prepare for voice and non-voice volume, seat occupancy, average handle time, and other factors measuring productivity and campaign performance
- Align with multiple programs to optimize employee productivity and coordinate with training and talent acquisition for staffing forecasts and needs
- Collaborate with IT to customize information systems for supervising fiscal activities within the team
- Monitor the accuracy of billing procedures for all clients within the site and identify strategies to improve campaign processes and profitability
- Gather relevant data related to forecasting and calculation of program requirements for capacity planning and scheduling
- Maintain a roster of staff with accurate employee details, including availability, preferences, and skills
- Publish over/under snapshots and create action plans to address staffing gaps or minimize overages
- Input data into the online capacity plan tool and ensure the seating plan meets operational needs.
REQUIREMENTS:
- BPO Operations background with at least 2 years of experience in Workforce Planning, preferably with expertise in Forecasting, Planning and Scheduling, and Real-Time Management
- Fluent in English, both verbal and written
- High attention to detail, good analytical skills, and strong numerical literacy
- Understanding of WFM efficiency metrics and highly organized
- Proficiency in MS Word, MS Excel, MS Power Point, and other database generating applications. Knowledge of Google Suites is a plus
- Effective communication skills with all levels of management
- Proactive decision-making and problem-solving abilities
- Ability to read trends and project future forecasts, utilize WFM centralized tools, and ensure regular maintenance of the database
- Schedule: Monday to Friday, 09 AM - 06 PM. 40 hours a week.
OFFER:
- Excellent remuneration package based on experience, skills and performance
-
Indefinite contract
- Transportation allowance, meal allowance, health insurance & 1 day birthday leave after 1 year of tenure
-
An inclusive environment with a positive impact on the community.
- Encouragement of internal mobility and professional growth at all career stages
- And many others!
New Job Alerts
Deutsche Telekom Cloud Services
Technical Product Manager - Cloud
Athens
November 26, 2024
View Job Description
McDonald's
ΠΡΟΣΩΠΙΚΟ ΕΣΤΙΑΤΟΡΙΟΥ (Μπουφετζής/Ψήστης/Ταμίας) ΜΕΤΑΜΟΡΦΩΣΗ
FULL TIME
November 26, 2024
View Job Description
Looking for similar job?
ISOMAT
Distribution Planner με έδρα τον Ασπρόπυργο
Athens
FULL TIME
October 8, 2024
View Job DescriptionSee What’s New: JUJUR Job Opportunities
JUJUR
B2B Sales Specialist - Spanish - Thessaloniki
Thessaloníki
November 16, 2024
View Job Description
JUJUR
Technical Customer Support - English - Thessaloniki
Thessaloníki
November 4, 2024
View Job Description
New Job Alerts
Deutsche Telekom Cloud Services
Technical Product Manager - Cloud
Athens
November 26, 2024
View Job Description
McDonald's
ΠΡΟΣΩΠΙΚΟ ΕΣΤΙΑΤΟΡΙΟΥ (Μπουφετζής/Ψήστης/Ταμίας) ΜΕΤΑΜΟΡΦΩΣΗ
FULL TIME
November 26, 2024
View Job Description