Hong Kong Job Openings
Third Bridge (Hong Kong) Limited
Account Management Associate
FULL TIME
November 1, 2024
- Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals
- Identify and engage inactive or potentially new users across priority accounts and to increase utilization of Third Bridge offerings
- Reiterate the value proposition of Third Bridge’s services to drive usage and help embed our products in the daily workflows of end users
- Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridge’s services.
- Support clients by offering training and demo sessions on how to use Third Bridge’s services.
- Maintain and update team structures, client user preferences, client investment coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations.
- Develop an awareness of client buying processes and Third Bridge sales and renewal processes to support revenue generation
- Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively.
- Attend internal and external meetings punctually and well-prepared
- Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach
- A client service-focused mindset
- Proven experience in building and maintaining relationships by phone and face-to-face would be beneficial
- Excellent organization, written and oral/presentation skills
- Collaborative approach in solving problems
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