Apply for Account Manager Role at TS Imagine

Hong Kong Job Openings

TS Imagine

Account Manager

November 6, 2024

Account Manager

at TS Imagine

Hong Kong

About the job
TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is looking for a Technical Account Manager to join our growing team. Technical Account Managers are the primary point-person for their accounts who forge strong relationships and help clients grow their business by getting the most out of the TS Imagine product suite.
Who will love this job

An ambitious and driven individual – you have the energy to maximize customer satisfaction and retention through first rate levels of service and follow up
A strong communicator – you are adept at building and maintaining trusted and respected relationships with clients and colleagues at all levels
A self-motivator – you can work effectively in a fast-paced business environment, managing multiple tasks and deadlines

What you’ll do
Client Relationship Management

Build a relationship with our clients as a primary point of contact and gaging a good understanding of their business strategies across all asset classes
Provide regular visits, phone calls and updates to the client to ensure client is sufficiently serviced and expectations are managed
Understand the client’s internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk, IT, COO, compliance)
Maximize revenue opportunities for the company to existing clients by identifying upselling opportunities
Identify any potential opportunity or threats with other competitive solutions that may be on the client’s desktop
Identify potential risks due to support or product gaps in a pro-active manner
Identify any risks to the business due to consolidation or downsizing
Provide feedback internally and keep up to date information and reporting through Salesforce.com
Assist our sales team in marketing campaigns across our existing clients
Facilitate client entertainment and networking events
Provide point of escalation for any ongoing support issues
Provide high-level business updates to internal stakeholders at TS Imagine

Ongoing Technical Account Management

Liaise with clients in order to identify and understand their business requirements
Create statements of work that define proposed solutions. If requirements are complex or large, engage the Professional Service team
Liaise with other departments within TSI in order to deliver on the client requirements
Provide regular training and demonstrations on new product features or to new users and documenting and communicating feedback
Liaise with brokers, dealers and venues to give client access to their required execution destinations
Provide a TSI roadmap update on a quarterly basis and record the minutes and follow up actions in Salesforce
Manage regular TSI upgrades to latest version
Provide release notes to clients with every back end (TSOM) release and for Trade Smart releases taken
Review client issues, requirements and workflows on a regular basis
Manage communication and follow up on any major production incidents for client accounts
Identify and manage resolution of any re-occurring support issues
Assist with trouble shooting where required
Create and maintain client workflow documentation
Log all time in Financial Force

You should have

Bachelor’s degree or equivalent
Technical understanding and knowledge of buyside workflows in the front office, with a specific focus in Equities, Listed Derivatives and at least one of the following: fixed income, crypto, FX
Thorough and hands-on knowledge and experience of order and execution management workflows and functionality
Understanding of financial markets products, a broad understanding of the electronic trading process and related regulation, risk and operations and associated front office order execution and order flow requirements
A strong network of relevant contacts within the buyside community
Highly proficient communication skills, both written and oral
Ability to positively engage with and contribute to the wider global team
Willingness to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences.
Ability and willingness to provide leadership to more junior members of a team
Proficiency with tools such as Salesforce, JIRA, Confluence, PSA
Languages English; Cantonese; Mandarin are an asset

Why TS Imagine / Benefits

Vacation and Personal days
Annual bonus and salary review
Training budget $1,500
Health insurance
Life Insurance
Mandatory Provident Fund coverage

About TS Imagine
Created out of the combination of two best-in-class Saa S platforms, Trading Screen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.
We challenge our employees every day to think creatively and innovate across silos and across platforms.
Join us!

We regret to inform you that this job opportunity is no longer available as it has expired

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