Hong Kong Job Openings

Standard Chartered

Associate Director, Digital Payment and Wallets

Kwun Tong

October 10, 2024

JOB SUMMARY

This position covers the digital payment services for the Wealth and Retail Banking Hong Kong. You will be responsible for the launch of the new payment features on our digital platforms, handle the exceptional cases, and ensure the smooth running of the platform.

RESPONSIBILITIES

Maintain the retail digital payment experiences and platforms.
Through the customer feedback, identify the customer pain points, and work out the solution with the related stakeholders. Work closely with the Group development team to ensure the requirement and functional design are translated and executed accurately.
Manage the day-to-day issues and defects, work with the related teams on the resolution and prioritization.
Continuously review the risk and control measures to ensure the e2e payment process is robust enough to protect the Bank and the customers.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Database Marketing team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key Stakeholders

Hong Kong Wealth & Retail Banking Teams
Country Retail Analytics Team
Group and Country Digital Team

Other Responsibilities

Embed Here for good and Group’s brand and values in HK Retail Analytics]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualification

At least 5 years of work experience, within which with at least 2 years of experience in retail digital payment/e-wallets, digital payment management, product owners of any e-wallets or retail payment services
Knowledgeable in the local payment infrastructure e.g FPS, SWIFT, RTGS, and EPSCO
Proactive, can-do spirit, and able to make things happen
True team player, articulative, outstanding verbal and written communication
Start-up mindset while also comfortable to work in sizable organizations

Role Specific Technical Competencies

Understanding Customer Needs
Addressing Customer Needs
Big Data Management
Big Data Management and Analytics
Business Data Analysis
Data Gathering and Reporting

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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