Responsible for overseeing the day-to-day operations of the clinic, ensuring efficient and effective delivery of patient care. As the team lead, you will be accountable for managing the nursing and healthcare assistant staff, fostering a collaborative and patient-centered work environment.Responsibilities:

Clinic Operations Management
Develop and implement policies, procedures, and workflows to optimize clinic operations and patient flow

Oversee scheduling, inventory management, and equipment/supplies procurement to support seamless clinic functioning

Monitor and analyze key performance metrics to identify areas for improvement and drive operational excellence

Serve as the primary point of contact for facilities management, IT support, and other operational partners

Handle billing to insurance companies and clients

Back up nursing services during shortage of manpower including injection services, blood collection, medicine dispensing, laboratory sample handling

Handle verbal and written complaint with investigation

Assist in network doctor/medical practitioner recruitment

Team Leadership
Manage and provide guidance to the nursing and healthcare assistant staff, including hiring, training, scheduling, and performance management

Foster a positive, collaborative team culture dedicated to delivering exceptional patient support

Identify training needs and coordinate professional development opportunities for the clinical team

Serve as a clinical subject matter expert, providing coaching and support to the team as needed

Regulatory Compliance
Ensure the clinic operates in full compliance with all relevant healthcare regulations, policies, and standards

Coordinate with quality assurance and risk management teams to maintain accreditation and mitigate operational risks

Oversee the implementation and maintenance of robust record-keeping, documentation, and reporting systems

Requirements:
Higher Diploma in Nursing, Healthcare Administration, or a related field with minimum 8 years of experience in a clinic or healthcare facility operations role, with at least 2 years in a supervisory capacity

Registered with the Hong Kong Nursing Board and holding a valid practicing certificate

Experience in blood taking and clinical procedures

Strong leadership, problem-solving, and interpersonal skills to effectively manage a diverse clinical team

In-depth knowledge of healthcare regulations, policies, and best practices

Effective communication and stakeholder management skills, both internally and externally

Others:
You are required to obtain the relevant license(s) if your job involves regulated activities

The incumbent will ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements.