Hong Kong Job Openings

Preface Technopreneur Limited

Community Experience Associate/Lead

FULL TIME

November 6, 2024

About Preface

Preface is a global Ed Tech with the mission to enable learners with up-trend tech knowledge and skills anytime, anywhere, and in any format. We have been living and breathing by the motto “there isn’t a thing that cannot be learnt.
With the vision to increase the overall tech literacy of the world, Preface is known to provide market-leading education solutions to fulfill the ever-changing learning & customized-development needs of learners and corporates worldwide
Our journey started in Hong Kong, tackling the issues of our traditional education model to cultivate future global talents through customized, uptrend, and bitesize learning. In 2018, we started “Preface Coffee & Wine” to bring the immersive lifestyle learning experience to life.
In 2021, with the world’s growing awareness and demand of tech education that works, Preface secured a 6M USD Series A funding. Since then, we have partnered with a range of global companies, such as Meta, IWC, Warner Music and more to showcase the possibility of technology across all industries.
2022 and 2023 is a phase of expansion and automation. We are expanding the Preface Ecosystem globally to London, Singapore, Japan, and more and at the same time developing cutting edge technology in preparation for Preface 2.0. We are just getting started.

About the Role:

As an Community Experience Associate/Lead, you will act as the “face” of Preface. You will support the Community Excellence team in achieving the following:
Front of House Management:

Cover the front desk during set business hours and be an on-site point of contact
Greet students, teachers, parents, guests with a warm and welcoming demeanor
Ensure all visiting guests are in accordance with our guest policy
Learn the names of students and guests with the goal of building relationships to facilitate the sense of community Preface is known for
Anticipate students and nomad teachers needs before they arise to enhance and personalize their experience
Keep the front desk clean and organized

Events and Customer Engagement:

Provide event support and evaluation based on attendance, satisfaction, and impact on the performance.
Distribute all necessary info to promote events and happenings
Ensure operational requirements are met for each event (elevators, HVAC, etc.).
Data tracking and evaluation for students and event participants
Identify and execute opportunities to connect students with each other
Be active to network and engage with students, parents and nomad teachers
Know and explain Preface policies and procedures and communicate, inform, and update relevant parties accordingly
Ensure music levels and activations are appropriate to the occasion.
Write and send updates via company slack channels

About You:

As an ideal candidate, you possess the following qualifications:

Curious about technology and passionate about education
Enjoy building genuine relationships with people
High attention to detail and the ability to manage multiple tasks effectively and efficiently
Enjoy developing and managing both internal and external relationships
Understand and believe in high-quality customer service
Passionate about community building, hospitality, and creating an inclusive environment
Actively listens and can handle unpredicted cases calmly and effectively
Excellent interpersonal skills
Proactive problem solver

Required Skills:

Possesses 2-4 years of relevant experience (startup experience is a plus).
Experience working at an education institute/ tech industry/ coworking space is strongly preferred.
Proficient in both spoken and written English and Cantonese
Skilled to prioritize and execute several simultaneous tasks

Becoming a Prefacer

We believe that our talent is what differentiates us from the world. Our People Team is dedicated to maximize the potential of our talents through developing traits, skills, and knowledge that will help you become an effective business leader.
Our culture of collaboration and growth is what enables us to stay innovative and supportive throughout the speed ride of growth.
In addition to high growth opportunities, we also offer a range of perks and benefits to our talents:

We care about your wellbeing
- Competitive health insurance
- Complimentary food & beverage for you and your loved ones at Preface Coffee & Wine
We care about your growth & development
- Complimentary tech knowledge upskilling
- Global exposure
- Great career development opportunities in a growing company
- Do meaningful work - be part of the future of education technology and a leading force in the industry
We care about your day to day
- Premium working locations
- Casual work attire

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