Hong Kong Job Openings
AsiaWorld-Expo
Customer Services Officer
September 17, 2024
Frontline Operations
- Provide efficient and quality day-to-day operations of the Customer Services / Helpdesk, Office Reception and Concierge Desk for Luggage Services as well as providing Event Support
- Handle customer enquiries and complaints via CS hotline, emails and a complaint management system in a professional manner
- Conduct and follow up customer surveys
- Monitor performance of service contractors
- Assist in VIP escorting, when required
- Assist in preparing the concert related ticketing documents
- Perform any ad-hoc assignments as required
Administrative Support
- Communicate closely with internal parties/ external stakeholders. Plan, implement, organize and monitor all resources deployment to support the event
- Prepare materials to support events
- Operate and monitor the online registration and ticketing system
- Maintain smooth operation of service ordering system, including but not limited to data entry and filing
- Perform any ad-hoc assignments as required
- Diploma or above in Marketing, Business, Logistic Management, Procurement Management, Building studies, Event / Exhibition related course or relevant disciplines
- Minimum 3 years’ experience, preferable with venue or event management experience
- Knowledge of the current legislation relating to building and basic contract law
- Environmental related requirement and best practices in engineering disciplines
- Green Card Holder is preferred
- A good team player with mature personality, well-organized, independent and responsible
- Strong problem-solving and communication skills
- Good command of written and spoken English and Chinese, and Mandarin is a plus
Interested parties please send your full resume stating present & expected salary to HR Department by email to hr@asiaworld-expo.com.
Personal data collected will be used for recruitment-related purpose only.
Asia World-Expo Management Limited is an equal opportunities employer.
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