Hong Kong Job Openings
Hong Kong Housing Society
Customer Services Officer (Estate)
Sha Tin
FULL TIME
August 30, 2024
Work type: Permanent
Location: Sha Tin
Categories: Customer Service, Property Management
- Administer tenancy management properly by visiting rental flats regularly to identify abnormalities, handling tenancy movements and changes, explaining tenancy details to tenants and updating tenancy records.
- Provide quality services and enhance relationship with tenants / owners by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants / owners promptly, taking meeting minutes and organising activities & interest classes etc.
- Provide customer services to tenants / owners when maintenance work is in progress by liaising with and coordinating relevant parties, scheduling works orders and following-up tenants/ owners’ requests, monitoring maintenance works progress to minimise disruption to tenants/ owners.
- Assist in office logistics by preparing work schedules for manual staff, typing documents, maintaining and updating filing system.
- Matriculated OR 5 subjects obtained Level 3 or above in HKDSEE, including English and Chinese with min. 1-2 years' experience in customer services in Property Management industry OR Degree/Diploma holders with relevant experience.
- Basic PC knowledge including Word Processing.
- Good communication, and interpersonal skills.
- Mature, service-oriented and attentive to details.
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