Hong Kong Job Openings
HSBC
Manager, Sales Process and Risk Control - Hang Seng Bank (HK)
Mong Kok
FULL TIME
September 13, 2024
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Insurance
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.
- Analyze the current sales process and identify areas of inefficiency or bottleneck, enhance the sales process to remove redundancies, build in appropriate controls and compliance steps
- Conduct gap analysis, read across regarding current sales process against regulatory requirements and internal requirements. Identify improvement areas and follow up actions
- Stay up-to-date with trends in sales process optimization, compliance best practices, and regulatory changes. Share recommendations with sales leadership on a regular basis
- Revise procedure manual and provide user requirement of system enhancement for sales process update
- Perform risk assessment for sales process related projects
- Train sales teams on the optimized sales processes. Provide necessary training on compliance requirements and any new systems
- Continuously monitor and optimize the sales process to keep it efficient and effective, as well as compliant. Adjust as needed based on feedback, data, regulatory changes, and business requirements
- Coordinate Distribution Governance Forum, arrange distribution control and monitoring
- Assist sales teams in performing due diligence exercise and third-party risk assessment
- University graduate in related disciplines or relevant qualifications, or candidate with relevant working experiences
- Knowledge in insurance and retail banking compliance requirement will be an advantage
- Strong self-motivation and creativity, with excellent project management, communication, problem solving and analytical skills
- Demonstrated ability to rapidly build relationships with key stakeholders
- Ability to work independently and meet tight deadlines without compromising quality
- A team player, enthusiastic in driving and implementing projects, in addition to taking independent initiatives to achieve the required results
- Proficiency in both spoken and written English and Chinese
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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