Hong Kong Job Openings

The American Club Hong Kong

Member Services Executive

November 2, 2024

Post Date
30 Oct 2024
Job Requirements
  • College / University graduate in Hotel Management or equivalent
  • Minimum 3 years customer service experience in the hospitality industry
  • With a preferred 1-year supervisory experience or handling escalated issues
  • Excellent interpersonal skills with above average English, Chinese preferred
  • Available to work on shifts including weekends and public holidays
  • Excellent organizational and time management skills
  • Strong and effective communication skills with the ability to handle complicated enquiries and escalated issues
  • Excellent verbal and written communication skills, with the ability to work through complex data or situations for an outcome
  • A flexible approach to problem solving and working with others in a team environment
  • Excellent common sense, with creativity, demonstrates initiative and proactiveness. Efficient and sound decision making
  • Outgoing with effective communication with all levels of staff and members
  • Able to work under pressure
  • Positivity, enthusiasm, resilience, drive, and the ability to work autonomously
  • Helpful with a service heart


    Job Duties
    • Daily operations of the Member Services Desk, email control, phone call handling and in person member, guest enquiry
    • Support Club Events registration
    • Provide Members and Guests with high quality, five-star, personalized service which is professional and efficient, warm and friendly Communicate with other departments to ensure members’ expectation on dining, Club & Private Events is met
    • Handle Member concerns and feedback where appropriate, escalate to Manager or Senior Management where required
    • Perform other duties/ad hoc projects as assigned by Member Services Manager
    • Effectively answer inquires related to membership, Club facilities, Club events, Club App, booking of facilities, including the Maritime Society Membership visitor slots, the Club’s F&B outlets, as well as Private Rooms over phone and emails with a high degree of accuracy and attention to detail
    • Assist the Member Services Manager on administration tasks and ensure the quality of service is measured and queries are followed through to maintain high services standards quality of service:
      • Ensure calls are answered within 4 rings
      • Respond to email promptly, preferably same business day but no later than 24 hours
      • Performe daily tasks as per department checklists
      • Escalate complexed bookings or scenarios to Member Services Manager
      • Report incidents, escalations, lost & found items. Make sure the above are recorded and followed-up, with SOPs followed

    Working location: Central & Tai Tam
    New Job Alerts
    Hong Kong Health Check and Medical Diagnostic Group Limited

    Health Care Assistant 健康服務助理 - 沙田

    Sha Tin

    FULL TIME

    November 19, 2024

    View Job Description
    嘉捷香港有限公司 Dusservice Hong Kong Ltd.

    紅磡商廈清潔員 (6天工作 7am - 5pm)

    Hung Hom

    FULL TIME

    November 19, 2024

    View Job Description
    Prince Jewellery & Watch Company Limited

    Assistant Finance Manager

    FULL TIME

    November 19, 2024

    View Job Description
    FortisHill Consulting Limited

    (Deputy) Head of Operation - Banking

    FULL TIME

    November 19, 2024

    View Job Description
    Valuable Capital Limited

    Operations Officer, OTC Department

    FULL TIME

    November 19, 2024

    View Job Description
    LUBUDS F&B Group

    [米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor

    FULL TIME

    November 19, 2024

    View Job Description
    Quality Healthcare Medical Centre Limited

    診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)

    Central

    FULL TIME

    November 19, 2024

    View Job Description
    Global Link Retail Management Limited

    兼職-會計文員 Part-time Accounting Clerk

    PART TIME

    November 19, 2024

    View Job Description
    Hong Kong Health Check and Medical Diagnostic Group Limited

    醫學報告文員 Medical Report Clerk

    Jordon

    FULL TIME

    November 19, 2024

    View Job Description
    嘉捷香港有限公司 Dusservice Hong Kong Ltd.

    旺角區商廈清潔科文 (星期一至六, 7:30am - 5:30pm)

    Mong Kok

    FULL TIME

    November 19, 2024

    View Job Description
    Looking for similar job?
    Fullhouse World Management Company Limited

    Fun Team Member (Part Time) – Children Indoor Amusement Park

    PART TIME

    August 30, 2024

    View Job Description
    Federation of Hong Kong Industries

    Officer, Member Services & Event Management (Ref: MRD/O-2259/J)

    FULL TIME

    August 30, 2024

    View Job Description
    Fullhouse World Management Company Limited

    Fun Team Member (Full Time) – Children Indoor Amusement Park

    FULL TIME

    September 2, 2024

    View Job Description
    Federation of Hong Kong Industries

    Officer, Member Services & Event Management (Ref: MRD/O-2257/J)

    FULL TIME

    September 4, 2024

    View Job Description
    Discovery Bay Golf Club Limited

    Associate - Member Services, Discovery Bay Golf Club (5 days work)

    FULL TIME

    September 6, 2024

    View Job Description
    Food Collective by Spa Esprit Group

    Barista & Front Of House Team Members - Common Man Coffee Roasters, Hong Kong

    Kowloon Bay

    FULL TIME

    August 29, 2024

    View Job Description
    See What’s New: The American Club Hong Kong Job Opportunities
    The American Club Hong Kong

    Bartender

    November 6, 2024

    View Job Description
    The American Club Hong Kong

    Bartender

    Central

    September 17, 2024

    View Job Description
    The American Club Hong Kong

    Director of Fitness & Recreation

    September 6, 2024

    View Job Description
    The American Club Hong Kong

    Demi Chef de Partie

    August 31, 2024

    View Job Description
    View More Jobs by The American Club Hong Kong
    New Job Alerts
    Hong Kong Health Check and Medical Diagnostic Group Limited

    Health Care Assistant 健康服務助理 - 沙田

    Sha Tin

    FULL TIME

    November 19, 2024

    View Job Description
    嘉捷香港有限公司 Dusservice Hong Kong Ltd.

    紅磡商廈清潔員 (6天工作 7am - 5pm)

    Hung Hom

    FULL TIME

    November 19, 2024

    View Job Description
    Prince Jewellery & Watch Company Limited

    Assistant Finance Manager

    FULL TIME

    November 19, 2024

    View Job Description
    FortisHill Consulting Limited

    (Deputy) Head of Operation - Banking

    FULL TIME

    November 19, 2024

    View Job Description
    Valuable Capital Limited

    Operations Officer, OTC Department

    FULL TIME

    November 19, 2024

    View Job Description
    LUBUDS F&B Group

    [米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor

    FULL TIME

    November 19, 2024

    View Job Description
    Quality Healthcare Medical Centre Limited

    診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)

    Central

    FULL TIME

    November 19, 2024

    View Job Description
    Global Link Retail Management Limited

    兼職-會計文員 Part-time Accounting Clerk

    PART TIME

    November 19, 2024

    View Job Description
    Hong Kong Health Check and Medical Diagnostic Group Limited

    醫學報告文員 Medical Report Clerk

    Jordon

    FULL TIME

    November 19, 2024

    View Job Description
    嘉捷香港有限公司 Dusservice Hong Kong Ltd.

    旺角區商廈清潔科文 (星期一至六, 7:30am - 5:30pm)

    Mong Kok

    FULL TIME

    November 19, 2024

    View Job Description