Hong Kong Job Openings
The Hong Kong Jockey Club
Part time Customer Care Representative
PART TIME
September 1, 2024
The Department
The Job
- Proactively reach out to customers to provide service, support, and follow-up on enquiries or issues.
- Engage with customers in a friendly and helpful manner to enhance the overall experience.
- Make outbound calls or respond inbound calls to address customers open issues, provide product/service updates, or offer additional support.
- Identify customer needs and provide solutions or recommendations to resolve problems.
- Upsell or cross-sell relevant products and services to customers based on their requirements.
- Handle ad-hoc tasks assigned by your superior.
- Be available to work shifts, including weekends and public holidays.
About You
- DSE / HKCEE or above
- Prior experience in the outbound service or sales calls are preferred
- Excellent communication and active listening skills
- Ability to work independently and as part of a team
- Flexible schedule to accommodate call volume demands
- Proficient in typing in both Chinese and English
Terms of Employment
$84.5 per hour
Working Location
Sha Tin Racecourse
Closing Date
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