Hong Kong Job Openings

Thales

Product Support Engineer

FULL TIME

October 22, 2024

About Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.
Hong Kong, China Hong Kong, Hong Kong (Hybrid)
The Role
You will work under Customer Service department who is accountable to provides on-site service, to assist in the operational deployment and use of the system / equipment and supports its maintenance. You will support one of our railway systems, it includes, and not limited to Service roll-out, Service delivery, Process, Work flow, Work instruction, Problem resolution and service incident handling.
Responsibilities
Support Customer operations, anticipate operational problems and contribute to improve the system / equipment operation:
  • Develop Customer knowledge (configurations, maintenance and repair status, fleet). Observe and study system / equipment functioning, operating modes and performance results . Perform routine checks and counselling when appropriate
  • Conduct on-site training for our clients
  • Collect, analyze, and summarize operating and engineering data, analyse trends, study system / equipment limitations, interpret alarms
  • Communicate pro-actively with Customers as primary technical interface
Dispatch Customer issues to the appropriate organizations and ensures the necessary actions are carried out:
  • Conduct technical / program reviews with Product Support, Supply Chain, Maintenance and Repair representatives;
  • Collect and report on Customer technical issues . Analyse problems, collect all relevant information and provides answers to Customer queries. Develop and implement resolution plans, take appropriate decisions support. Propose optimization of the system configuration;
  • Ensure the needed actions are performed
Requirements
  • High Diploma in Engineering or equivalent
  • 2 years working experience in Engineering field prefer
  • Team player and good communication skills
  • Previous training experience preferred
  • Good interpersonal skill and service attitude
  • Site work required
  • Able to work under pressure in the fast-paced working environment
  • Fresh graduates are welcome
  • Fluent spoken Cantonese & English
Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at
https://www.hitachirail.com/careers
.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
We would be delighted if you would be one of our followers at
https://www.linkedin.com/company/hitachirail
.
New Job Alerts
Chinese Recreation Club, Hong Kong

Western Restaurant - Head Chef

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Enrolled Nurse (登記護士) - 佐敦

Jordon

FULL TIME

November 19, 2024

View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.

京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)

Yau Ma Tei

FULL TIME

November 19, 2024

View Job Description
POP MART (HONG KONG) HOLDING LIMITED

POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 沙田

Sha Tin

FULL TIME

November 19, 2024

View Job Description
Looking for similar job?
Konew Fintech Corporation Limited

Sales Representative (Credit Card Product)

FULL TIME

October 8, 2024

View Job Description
Hong Kong Labware Company Limited

Product Coordinator

FULL TIME

October 8, 2024

View Job Description
GF Holdings (Hong Kong) Corporation Limited

Associate, Investment Product Solutions

FULL TIME

October 8, 2024

View Job Description
Cloud Light Technology Limited

Optical Product Engineer (Job Ref.Apply-HK-2101-OPE)

FULL TIME

October 8, 2024

View Job Description
ARCTIC GmbH

Product Designer (m/f/d) full-time

FULL TIME

October 8, 2024

View Job Description
The Hong Kong Internship Platform

Product Designer or Senior Product Designer, Toys

FULL TIME

October 8, 2024

View Job Description
See What’s New: Thales Job Opportunities
Thales

Inside Sales Support Representative, APAC

FULL TIME

October 21, 2024

View Job Description
View More Jobs by Thales
New Job Alerts
Chinese Recreation Club, Hong Kong

Western Restaurant - Head Chef

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Enrolled Nurse (登記護士) - 佐敦

Jordon

FULL TIME

November 19, 2024

View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.

京士柏住宅/會所清潔員 (6天工作 7:30am - 4:30pm / 8am - 5pm)

Yau Ma Tei

FULL TIME

November 19, 2024

View Job Description
POP MART (HONG KONG) HOLDING LIMITED

POP MART資深/全職店員 - Senior Sales Associate / Sales Associate (將軍澳PopCorn/觀塘APM)

FULL TIME

November 19, 2024

View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited

Health Care Assistant 健康服務助理 - 沙田

Sha Tin

FULL TIME

November 19, 2024

View Job Description