Job Description

• Supports with the preparation of quotations e.g. by gathering the necessary information and calculations for quotation creation.
• Supports the preparation of a 'Request for Quote' towards Commercial Sales Support.
• Gives first level support for sales-related inbound customer inquiries. Records, tracks and - if applicable - forwards (technical) customer inquiries to Field / Inside Sales or Commercial Sales Support.
• Follows up with customers (if delegated by Field / Inside Sales).
• Clarifies or forwards open issues from internal / external customers.
• Coordinates internal inquiries and acts as interface between Field / Inside Sales and other departments (operative or Service Functions, e.g. COP).
• Supports Field / Inside Sales staff with administrative tasks (e.g. SAP / office management like travel expense accounting, material orders).
• Schedules meetings with customers for field sales staff incl. travel bookings.
• Analyses data, conducts research, creations reports for the Field / Inside Sales staff; creates customer profiles.

Experience & Further Qualifications

• Fluent in area language.
• User knowledge in MS Office, Salesforce.com.
• Hands-on mentality.
• Excellent time management and prioritization skills.
• Pronounced (self-)organization skills.
• Strong rhetorical skills over the phone.