Senior Associate, Lending & Customer Engagement

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role is responsible for optimizing business initiatives and providing analytics skill to drive growth for the American Express Consumer and Commercial business in Hong Kong. This position reports to the Director of Lending, Customer Engagement and Capability.

Key responsibilities include:

• Deep dive on customer profile through data mining and share insights with the team to launch customer centric initiatives
• Optimize various business programs to strive for scalable results without sacrificing cost efficiency
• Develop dashboard to monitor business programs performance and key business metrics, and alert leadership team on challenges or opportunities
• Assist with building and using models to execute business programs
• Be the coach of the team on coding with the goal of uplifting overall data analytic skill

Qualifications:

• University undergraduate degree or above
• 5 years of experience in Financial Services industry with card business knowledge preferred
• 3 - 5 years of coding experience (Python, R, SQL etc.)
• Open-minded individual with curiosity
• Demonstrated high levels of personal accountability and flexibility to prioritize multiple projects and meet deadlines.
• Superior attention to detail
• Strong relationship building, interpersonal and communication skills

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job ID 24016634