Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and we always encourage continuous learning and striving for the best.

Responsibilities:
To provide and ensure efficient and quality frontline guest services at all time
To represent management and take charge of situations and make necessary decisions in the absence of the senior management and to bring the outstanding issues to the notice of respective department heads and follow up when it is necessary
To response to guest comments and complaints relating to service standards and take necessary action to achieve the highest level of guest satisfaction

Requirements:
High Diploma or above in Hospitality related discipline
Minimum of 5 years’ relevant hotel Front Office working experience of which 2 years’ must be in supervisory/management level, preferably in 4/5 star hotels
Good knowledge of Front Office system
Excellent problem solving and interpersonal communication skills, highly motivated and team focused
Strong sense of service excellence and attentive to detail
Strong analytical skill and can work independently under pressure
Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)

Fringe Benefit:
5-day Work Week

Free Duty Meal

12 days Annual Leave

Birthday Leave

Marriage Leave

Full Paid Paternity Leave

Medical Benefits (Outpatient and Hospitalization)

Staff Dining Privileges

Staff Rates on Hotel Guest Room

External Training Subsidy

Discretionary Bonus

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Human Resources & Training Department / Whatsapp 9820 9222

作為關愛員工的僱主,我們提供全面性的員工福利。應徵者可將履歷連同薪金要求致人力資源及培訓部 / Whatsapp 9820 9222

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.

申請人所提供的資料將予以保密及只作招聘有關職位使用,申請人如於兩個月內未獲安排面試,則當作落選論。所有落選人的資料將於六個月內銷毀。

Full-time,Permanent