Hong Kong Job Openings
Lingnan University
Senior Information Officer / Information Officer (User Services), ITSC
October 23, 2024
Lingnan University offers undergraduate, taught postgraduate, and research postgraduate programmes in the Faculties of Arts, Business, Social Sciences, and the Schools of Data Science, Graduate Studies and Interdisciplinary Studies. To foster interdisciplinary collaboration and scientific progress, Lingnan University established the Lingnan University Institute for Advanced Study (LUIAS), attracting distinguished scholars from around the world to collaborate with its faculty and students. With traditional strengths in arts, business, social sciences, and interdisciplinary studies, the University aims to equip students with practical knowledge and critical thinking skills to thrive in the future. Subsequent to the establishment of the School of Data Science and LUIAS, Lingnan University is transforming into a hub for global leaders to develop and promote human-centric technology and social policies. Further information about Lingnan University is available at https://www.ln.edu.hk/.
Applications are now invited for the following post:
Senior Information Officer / Information Officer (User Services)
Information Technology Services Centre
(Post Ref.: 24/383)
Responsibilities
Reporting to the Team Leader of User Services, the appointee will be responsible for:
- Providing technical support for PC installation and replacement, PC cloning for staff, student, and computer laboratories
- Providing technical support for desktop client model management, MS Windows policy, and endpoint configuration system management and software license management, as well as maintaining the inventories of hardware and software
- Providing on-site support for the hardware/software installation and maintaining computing, audiovisual, and printing systems in all teaching venues and computer laboratories
- Providing on-site support for events in campus/remote centre classrooms
- Providing technical support to the service desk operations, including handling user inquiries via hotline, email and helpdesk system
- Conducting system maintenance, security patching and performing diagnosis and troubleshooting of Windows client and server software
- Stationing in remote learning centres to provide technical support according to the schedules
- Working shifts and irregular hours might be required
- Performing any other duties as requested by supervisor(s)
- A Higher Diploma or Degree in Computer Science, Information Technology or related disciplines
- At least 2-3 years’ relevant experience in IT Service Desk or Windows Client Server Management
- Hands-on experience in operational and technical support of MS Windows, Active Directory, Windows Endpoint Configuration Manager and MS O365
- Sound knowledge in server and client software installation, PC client model management, Windows and Linux operating system
- Knowledge and experience in AV equipment setup and troubleshooting will be an added advantage
- Good customer service skill and service attitude
- A good command of English, Cantonese and Putonghua
Salary and Fringe Benefits
The rank and commencing salary will be commensurate with qualifications and experience. Fringe benefits, where applicable, include annual leave, medical and dental benefits, mandatory provident fund and gratuity.
Application Procedure (online application only)
Please click Apply Now to submit your application. Personal data collected will be used for recruitment purposes only.
We are an equal opportunities employer. Review of applications will continue until the post is filled. Qualified candidates are advised to submit their applications early for consideration.
The University reserves the right not to make an appointment for the post advertised, or to fill the post by invitation or by search. We regret that only shortlisted candidates will be notified.
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