FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our group’s establishment in Japan in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation. FUJIFILM Business Innovation Hong Kong is one of the operating companies founded in 1964 with approximately 1,000 employees in Hong Kong currently, providing sales of world-class multifunction printers, production printers and IT solutions, as well as business process outsourcing services. For more information about FUJIFILM Business Innovation Hong Kong, please call the customer support center at +852 2513 2513 or visit our website https://fujifilm.com/fbhk/.

Job Responsibilities

Managing service delivery to the client accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction

Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction

Developing strong customer relationships and networks effectively to ensure service excellence

Achieving productivity improvements resulting in high value for customer

Conduct business review meeting with customer regularly

Job Requirement

University graduate in Information Technology, Operations Management, Business Administration with relevant professional qualifications, e.g. ITIL, Lean Six Sigma, PMP is preferred

At least 3 years' industry-related service operations experience

Experience of having successfully operated at prime customer contact level Service delivery management experience with high standard and quality service delivered to customer(s)

Demonstrate proven experience in implementing productivity and customer satisfaction enhancement programs

Fluent in both spoken and written English and Cantonese

Securities Responsibilities

Ensure compliance with FUJIFILM Business Innovation Information Security Rule, Policies and procedures at all time.

Responsible for maintaining security of all FUJIFILM Business Innovation information entrusted to and not limiting to proper classification & handling of FUJIFILM Business Innovation documents and records.

Complete Information Security training and awareness program on regular basis and possess enough knowledge to adhere to FUJIFILM Business Innovation Information Security requirements.

Responsible for identifying, reporting and complying with Information Security Incident & Reporting Procedure.

Failing to comply with the security policies could be subject to disciplinary action, potentially including termination of employment or contract and/or prosecution.

Why you should consider this opportunity:
We offer attractive remuneration package with fringe benefits to right candidates. such as

Medical insurance

Dental insurance

Education allowance

Transportation allowance

Comprehensive training for new join Sales

12 days' annual leave

Blissful leave of maximum 25 days per year (including birthday leave, wedding anniversary leave, children graduation leave, volunteer leave, pet healthcare leave, home purchase, etc)

To discuss this opportunity further, please send your full resume, current and expected salary by clicking "Apply Now".

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided will be treated in strict confidence and used for recruitment purposes only. Applicants not hearing from us within six weeks may consider their applications unsuccessful. All date of unsuccessful applications will be destroyed after six months.

Full-time