Hong Kong Job Openings
HKT Teleservices
Team Leader/ Assistant Team Leader (Loyalty Program)- Call Center & Customer Service
FULL TIME
November 4, 2024
- To lead and supervise the Customer Service team
- Supportive Work Environment
- Non-sales Nature
- Assist Call Center Manager to lead and supervise the Customer Service team to deliver Call / Email / Live Chat services in a timely, efficient and quality manner
- Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
- Ensure team are fully informed with all new information related to products, procedures, guest needs and company related issues, changes or actions
- Prepare daily/weekly/monthly operation reports and roster schedule
- Diploma holder or above with a minimum of 3 years’ experience in contact centre operation, of which one year in a supervisory role
- Strong leadership skills with ability to drive performance management
- Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
- Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
- Proficiency in written and spoken English, Cantonese and Putonghua
- Intermediate to advanced skills of Microsoft Excel, Power Point and Word
We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Other Paid Leave. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to pccw-telsjobs1@pccw.com, quoting your present and expected salary.
-
➤* Interested parties please click "Apply Now " or submit this for: *https://forms.office.com/r/Hg MT1r KYyx
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.
香港電訊專業客服(HKT Teleservices International Limited), 為電訊盈科(PCCW Group)集團的子公司,自1998年起運營,是香港業務流程外包(BPO)行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案, 多年來為我們贏得了不少的獎項和榮譽。
憑藉全球商業網絡,我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安,設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。
我們專注於提供創新的數字客戶體驗(CX)解決方案,憑藉人工智能,尖端技術和高技能的團隊,為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。
Website: https://www.hktteleservices.com/
Job Type: Full-time
Pay: $20,000.00 - $25,000.00 per month
Benefits:
- Employee discount
- Medical Insurance
- Parental leave
New Job Alerts
FWD Life Insurance Company (Bermuda) Limited
Senior Officer/ Assistant Manager, Employee Benefits Business Development (Agency and Brokers Channel)
FULL TIME
November 5, 2024
View Job DescriptionCargo Services Far East Limited
Key Account Manager / Senior Key Account Manager
FULL TIME
November 5, 2024
View Job DescriptionBDP Asia Pacific Limited
Director - Business Development, North Asia
FULL TIME
November 5, 2024
View Job DescriptionCommunications and Public Relations Office
Assistant Manager / Officer (Marketing)
November 5, 2024
View Job DescriptionLooking for similar job?
HKT Teleservices
Assistant Team Leader - Call Center & Customer Service (5 days, near MTR station, 21-24K)
Lai Chi Kok
FULL TIME
August 29, 2024
View Job DescriptionFullhouse World Management Company Limited
Fun Team Member (Part Time) – Children Indoor Amusement Park
PART TIME
August 30, 2024
View Job DescriptionMTR Corporation
Technician - Building Facilities Team
FULL TIME
August 29, 2024
View Job DescriptionMTR Corporation
Technician - Station Railway Systems Team
FULL TIME
August 29, 2024
View Job DescriptionFood Collective by Spa Esprit Group
Barista & Front Of House Team Members - Common Man Coffee Roasters, Hong Kong
Kowloon Bay
FULL TIME
August 29, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Technical Support Team Specialist
FULL TIME & CONTRACT
August 29, 2024
View Job DescriptionSee What’s New: HKT Teleservices Job Opportunities
HKT Teleservices
Consultant, Insurance Telemarketing (Welcome Insurance Agent)
Lai Chi Kok
FULL TIME & PART TIME
November 4, 2024
View Job DescriptionHKT Teleservices
Team Supervisor - Call Center & Customer Service (5 days, near MTR station)
FULL TIME
November 4, 2024
View Job DescriptionHKT Teleservices
Assistant Team Leader - Call Center & Customer Service (5 days, near MTR station, 21-24K)
Lai Chi Kok
FULL TIME
November 4, 2024
View Job DescriptionHKT Teleservices
Telemarketing Executive, Insurance / 電話保險銷售主任, 佣金可達$30-60K或以上
Lai Chi Kok
FULL TIME
November 4, 2024
View Job DescriptionHKT Teleservices
Team Leader/ Assistant Team Leader (Loyalty Program)- Call Center & Customer Service
FULL TIME
November 4, 2024
View Job DescriptionNew Job Alerts
FWD Life Insurance Company (Bermuda) Limited
Senior Officer/ Assistant Manager, Employee Benefits Business Development (Agency and Brokers Channel)
FULL TIME
November 5, 2024
View Job DescriptionCargo Services Far East Limited
Key Account Manager / Senior Key Account Manager
FULL TIME
November 5, 2024
View Job DescriptionBDP Asia Pacific Limited
Director - Business Development, North Asia
FULL TIME
November 5, 2024
View Job DescriptionCommunications and Public Relations Office
Assistant Manager / Officer (Marketing)
November 5, 2024
View Job Description