Job Title: Technical Officer
Location: Sheung Wan and is required occasional working outside at Tung Chung or Aberdeen
We are seeking a skilled and customer-focused Technical Officer to join our team. The Technical Officer will be responsible for providing efficient and effective technical support. This role requires a strong technical IT background, excellent problem-solving skills, and the ability to deliver exceptional customer service.
Responsibilities

• Provide daily support for IT operations, including system maintenance, and servicing of photography-related equipment and devices.
• Assist with the installation, configuration, and troubleshooting of hardware and software for PCs and other devices.
• Deliver timely and effective customer service support and solutions on IT-related areas.
• Collaborate with operation teams to escalate and resolve complex technical issues.
• Maintain accurate records of support requests, solutions provided, and up-to-date software and hardware inventory.
• Handling ad-hoc projects is required.

Requirements

• Diploma or above in Computer Science, Information Technology, or relevant disciplines.
• Proficiency in hardware and software installation, configuration, and troubleshooting and familiarity with IT systems, networks, and security protocols.
• Excellent communication skills, and ability to work independently.
• Good command of written and spoken Cantonese, English and Mandarin.
• Immediate availability is highly preferred.
• Fresh Graduate is also welcomed.

We offer 5-day work week and competitive remuneration package to the right candidate. Interested parties, please send your full resume including last and expected salary, and available date to hr@pictureworks.com.
Pictureworks (Hong Kong) Limited is an equal employer and welcomes applications from all qualified candidates. All information provided by applicants will be treated in strict confidence and used for recruitment purposes only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purposes and will then be destroyed.
Job Types: Full-time, Permanent
Pay: $18,000.00 - $20,000.00 per month
Benefits:

• Medical Insurance
• Opportunities for promotion
• Paid sick time
• Professional development

Schedule:

• Holidays
• Monday to Friday
• Weekend Availability