Technical Support Officer

Position Description
We are seeking high-caliber IT talents to join us providing quality Support Services to the TV Broadcasting industry. The successful candidate will coordinate with Infrastructure team to solve user issues over call, email & alert.

Job Responsibilities

• Provide daily remote and onsite support services and solutions on hardware, software and networking related issues to end users

• Support in the set-up of video conferences and remote conference tools

• Keep track of IT inventory and maintain proper documentation

• Maintain a stable desktop infrastructure and deliver consistency IT services

• Other ad-hoc assignments as required

Requirements

• Diploma or above in I.T. or related disciplines

• Minimum 1 year of IT support-related experience

• Hand-on experience in trouble-shooting PC, LAN, and Internet problems

• Knowledge in Microsoft Office application, Adobe, Zoom and other widely used office software

• Initiative, responsible and strong communication and problem solving skills

• Well organized, self-disciplined, independent but with a good team spirit

Ref ID: 48967

Location:Hong Kong, HK, HK

Business Unit: Consumer Business Group

Full Time/ Part Time: Full Time

Job Function: Engineering

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