Hong Kong Job Openings
Airport Authority Hong Kong
Technical Officer, Fault Response
October 9, 2024
- Deliver round-the-clock technical support to both internal and external stakeholders via our fault reporting systems and maintenance hotline
- Address inquiries and direct service requests to respective Fault Response Team members to ensure swift response and follow-up actions
- Operate and maintain our Airport Asset Management System (AAMS), ensuring all service request statuses are accurately tracked and updated
- Perform data analysis on fault and maintenance data from AAMS. Prepare both summary and ad hoc reports
- Provide operation support services to Fault Response Team Management Office (FRTMO)
- Perform shift duties including overnight shift are required
Requirements:
- Diploma / Higher Certificate or above in Engineering, Facility Management or other related disciplines with at least 5 years' relevant working experience
- A broad understanding of various engineering disciplines is an advantage
- Knowledge and experience in IBM MAXIMO application is highly preferred
- Good telephone manner, detail-oriented, enthusiastic and motivated with strong communication and interpersonal skills
- Proficient in MS Office applications including Word, Excel and Power Point. Advanced excel skills are highly preferred
- Good command of spoken and written English and Chinese. Knowledge of Putonghua is an advantage
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