Hong Kong Job Openings

The Hong Kong Inclusion Platform

Technical Support Team Executive - based in Hong Kong

FULL TIME & CONTRACT

September 4, 2024

Responsibilities:
  • Resolve customer issues via email, Slack, and Skype.
  • Collaborate with representatives from other online platforms.
  • Assist customers with API integration into our gateway.
  • Build and maintain the processing environment.
  • Identify and document bugs and feature requests.
  • Manage communication with merchants and third parties.
  • Conduct manual QA of integrations with our partners.
Requirements:
  • Experience in technical or customer support.
  • Fluency in Mandarin, Thai, or Korean is preferred.
  • Strong organizational, analytical, written, and verbal communication skills.
  • Passion for troubleshooting and a commitment to continuous learning.
  • Exceptional attention to detail.
  • Ability to quickly learn and adapt to new features and innovations.
  • Initiative and willingness to learn.
  • Proficiency in Microsoft Office, G Suite, Zoom, Slack, and Trello.
Job Types: Full-time, Contract
Pay: $25,000.00 - $30,000.00 per month
Schedule:
  • Monday to Friday
Supplemental Pay:
  • Commission pay
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