Hong Kong Job Openings

Zurich Insurance
Underwriting Services Officer (General Insurance / Commercial)
October 9, 2024
- Manage both pre-and post-bound activities for the assigned accounts, defined as standard/tacit renewals or with low complexity
- Provide support to the underwriter in the areas of underwriting operations, procedures, policy endorsement and policy issuance
- Interact on a daily basis with brokers and customers for their assigned accounts to assure that all aspects and deadlines of delivery are fulfilled
- Manage and resolve issues related to policy issuance and is responsible for the follow up of premium payment, claims flow and cash collection
- Responsible for handling of corporate submissions and ad hoc operation supporting tasks
- Participate in computing rates and premiums for policies, compiling appropriate declarations, coverage forms, national/local forms, and optional endorsements, to complete the assigned policies; reviewing risk in support of underwriting decisions
- Prepare material for Underwriting decision
- Support underwriters and relationship leaders in the negotiation of service level agreements with customers and brokers in non-standard renewal.
- Interact on a daily basis with brokers and customers
- Attend internal and external meetings and monitor the service relevant business decisions made at meetings to ensure each decisions are acted upon in accordance with the outcome of the meeting
- Is able to handle the daily work and tasks of a domestic customer with low complexity/standard renewals with occasional support from a more senior colleague or underwriter
- Follow up and manage on cash collection
- Degree / Diploma or above
- Minimum 2 years working experience in General Insurance program
- Previous working experience in underwriting an advantage
- Capable of communication in English; both in writing and speaking
- Good communication skill with quicker turnaround time and priority management skill
- Open minded, ability to work with people from different backgrounds, countries and cultures
- Eager to learn and discover new technical matters
- Good knowledge in using various office computer software, MS Word, Excel, power point
- Attention to detail (important for both for IT systems and policy documentation)
- Ability to anticipate and to proactively look for the necessary information
- Ability to deliver technical messages to colleagues located abroad
Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): HK - Hong Kong
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