Hungary Job Openings
Cognizant
Portuguese Speaking Service Desk Agent
Budapest
FULL TIME
October 30, 2024
For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
We can offer:
- Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
- Training and continuous learning and certification opportunities
- Chance to be part of a rapidly expanding organization
- Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
- Competitive salary and cafeteria benefits; company insurance, All You Can Move Sport Pass (at a discounted price), medical benefits and other perks
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games, etc.)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
- Relocation package available
- Handle end user calls and web queries in Portuguese and English languages
- Act as the first point of contact for the customer
- Precise administration
- Act as primary contact between customer and resolving group
- Keep the user informed, own and follow up ongoing cases
- have excellent written and verbal communication skills in Portuguese and English
- have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
- have High School degree
- have desire to learn - no IT background required, training will provide the necessary technical knowledge
- have excellent communication skills – both written and spoken
- are flexible, open-minded personality with a "can do" attitude
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