Date: Aug 12, 2024

Company: Wizz Air Hungary Légiközlekedési Korlátolt Felelős

Location:Budapest, HU, H-1103

WELCOME TO THE WORLD OF OPPORTUNITY!
Wizz Air is a leading European low-cost airline. Our mission is to provide affordable and reliable air travel to everyone, everywhere, while minimizing our environmental impact. We are proud to foster a diverse and inclusive team of over 8,000 employees from more than 100 nationalities, who share our values of inclusivity, positivity, dedication, integrity, and sustainability.

As a rapidly expanding airline, we offer exciting career opportunities across a range of functions, from flight operations to engineering, customer experience, finance, and more. We provide extensive training and development opportunities to help our employees grow and succeed in their roles. Joining Wizz Air means joining a team that is passionate about aviation, dedicated to excellence, and committed to making air travel accessible and sustainable for all. If you are looking for a challenging and rewarding career in the aviation industry, we welcome you to explore our job opportunities and become a part of our success story.

Product Manager Customer Experience
Based in BUD - Office

Purpose of the position:
Join a team that operates in a multi-stakeholder setting where we optimise our digital customer journey and launch new products and features that shape how our customers book their flights and everything else in between and beyond. Your contribution will have an impact on millions of passengers annually.

As a Customer Experience Product Manager, you will be exposed to customer needs at the core of their travel, in addition you will be able to envision objectives and influence strategic decisions in a complex stakeholder environment and lead an agile development team delivering the digital experience of the future. Furthermore, you will get experience working with various parts of our business, from operational and customer experience teams to commercial colleagues.

What we offer:

• Base salary and employee bonus scheme
• Unlimited number of significantly discounted and confirmed seating tickets, giving access to a continuously growing network of destinations
• Relocation package (if applicable) – expense budget, Temporary accommodation, Administration support
• Life insurance
• AYCM sport pass contracting possibility
• Instant impact, from any level of the organisation, exposure to C-suite management
• Fast career progression, internal mobility and talent management supported by training opportunities (Wizz Academy and bespoke trainings)
• True international and multi-cultural work environment, passionate, driven and diverse teams

Responsibilities:

• Responsible for one or more product team(s) including the short- and long-term roadmap of the team(s).
• Work collaboratively with other disciplines to understand the opportunities and deliver exciting new customer facing features.
• Effectively manage a diverse range of stakeholders across the business
• Be involved and lead the Product Discovery and Delivery work streams
• Organize and lead ideation sessions and workshops to drive new and creative ideas for improving user experience metrics.
• Use Data & Customer Research-led approaches to Identify user needs
• Establish the product vision, business goals, product roadmap and rollout plans, on both yearly and quarterly level
• Prepare and participate in quarterly planning meetings
• Building of business cases and supporting business models to be able to understand and explain the impact of team on the wider business
• Write, review and take responsibility for clear, concise and comprehensive documentation.
• Responsible for data analysis, experimentation, and reporting on their product to drive changes and improvements to the user experience.
• Serve as the product team’s primary contact for information, work prioritization, and decision-making
• Prioritize the product backlog to best achieve goals and missions, based on value, time, and other team dependencies. Ensure the priorities and backlog are clearly communicated to the team
• Create measurable business value through end-to-end delivery of customer-focused digital products and solutions.
• Liaise with existing and new 3rd party suppliers and partners on commercial and technical matters with the support of the wider team.
• Drive the growth of the customer KPI’s, while taking into consideration commercial KPIs.

Requirements:

• Extensive experience in product management (2-3 years’) working at high volume (10 to 50k+ daily visitors) ecommerce-based companies.
• A passion for test and learn driven Product Management
• Proven ability to lead cross-functional teams towards driving the implementation of new features as well as resolving operational issues
• Ability to prioritise workload effectively and thrive in a dynamic and complex environment.
• Must have a clear sense of ownership and maintain the highest quality across the solutions you produce.
• A creative problem solver with a deep curiosity about our business and product.
• Ability to thrive and work in a fast-paced, results driven environment with multiple responsibilities, whilst also taking the time for personal reflection and growth on individual and product skills.
• Ability to creatively solve challenging business/technology issues
• Self-motivated and able to run multiple tasks and deadlines
• Experience in E-commerce or Travel industry is a plus
• Experience in interacting with technical individual contributors and experience in Agile development is a plus.
• Experience working in the customer experience field within the travel industry is a significant plus
• Experience in Google Analytics and A/B testing is a significant plus.
• Excellent English written and verbal communication skills.
• Bachelor’s degree or higher
• Strong technical understanding and ability to go into details when required
• Strong collaboration and leadership skills

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When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.

We look forward to meeting you and learning more about your skills and experience. Join the Wizz Air team and discover the world of opportunities.