Hungary Job Openings
Cognizant
Service Desk Agent
Budapest
FULL TIME
October 28, 2024
Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.
Job details
- Job location: Budapest, Hungary, 9th District, Mill Park office building
- Role type: permanent
- Full time employment, 40 hours/week
- Hybrid work mode: working on-site 1-2x a month/week depending on the project
- Service window: depends on the client/project
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
- C1/C2 in French language and you have upper-intermediate English language skills
- Experienced in any customer service – experience gained in IT Help Desk is an advantage but not a must
- You have willing-to-learn attitude & customer-focus mindset
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem solving skills
- Open for working in different shifts (8 hours/shift)
- Have at least High School Diploma
- Competitive salary
- Annual bonus system
- Cafeteria package
- Risk and accident insurance
- Language course reimbursement
- Medical services at a private clinic
- All You can Move Sportpass
- Relocation package
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