Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by Pw C Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description
Job Summary: We are seeking a dedicated Application Operations Manager with a strong IT background and technical knowledge in application maintenance and operations.
The team: You’ll be part of the system team that provides core infrastructure, Dev Ops tooling, monitoring and supports development & test automation and platform operation for SD Network solutions. It creates platform and environments for development, solution demos, user acceptance testing and production.
Key Responsibilities:

• Supporting Service Now development teams with guidance to ensure efficient use of the platform and product features.
• Collaborate with the System Team to provide core infrastructure, Dev Ops tooling, and support for development, test automation, and platform operation.
• Measure, analyze, and monitor IT infrastructure or applications for availability and performance, particularly within Service Now.
• Offer technical support for incidents, interface configuration, and coordinate with external partners to resolve Service Now system-related problems.
• Implement changes such as new services, releases, upgrades, and maintenance work to modernize the Service Now infrastructure based on organizational needs.
• Develop and refine policies, processes, and procedures for operations management, including documentation and implementation.
• Oversee the maintenance and operations of various tools, ensuring adherence to monitoring procedures, activities, best practices, and effective ticket resolution.
• Conduct root cause analysis and debugging to address underlying issues in system performance.

Qualifications

• Strong IT background with technical knowledge in key areas pertinent to application maintenance and operations.
• Experience to oversee operations and support of a very large and active Service Now environment.
• Excellent problem-solving skills and the ability to perform root cause analysis and debugging.
• Solid understanding of IT infrastructure, networking and server authentication methods (esp. MID server architecture, firewalls, SSO)
• Proficiency in English; German language proficiency is a plus.
• Experience in Service Now platform operation and support is preferred.

Education and Experience:

• Relevant degree in IT or related field.
• Proven experience in a similar role (5+ years), with a focus on application operations and maintenance.

Additional Information

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  Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.