Opening / Location: Mumbai
Qualification /Experience : MBA [Finance / IT] / B.Tech with 20 + yrs of experience
Purpose of The Role: This is a senior leader with responsibility of Scaling and Growing the Lending Delivery Unit’s capabilities from India for the Company’s diverse set of market leading enterprise software. This person is a key member of the senior leadership team of the Delivery Function and a key contributor to achieving the company’s near-term and long-term objectives. He /She works closely with other leaders in realizing contracted revenues, generating upsell revenues, ensuring quality and timely Delivery Processes and outcomes. This is a customer facing role and will work closely with Product Engineering/ Management, and Support teams to achieve KPIs and deliver customer solutions that will be highly successful in the marketplace.
Roles and Responsibilities:

• 1. Leadership and Strategy:

• • Provide strategic leadership to align the ODC’s goals with the overall objectives of the organization.
  • Develop and communicate a clear vision for the ODC’s growth, efficiency, and success.
  • Lead and inspire a diverse team of professionals to achieve operational and organizational goals.

• 2. Team Management:

• • Recruit, hire, train, and mentor a high-performing offshore team.
  • Foster a collaborative and efficient work culture within the ODC.
  • Conduct performance evaluations and provide constructive feedback to team members.

• 3. Customer Management and Project Delivery:

• • Engage with customers to align on Scope of Work expectations in order to achieve financial and customer satisfaction objectives.
  • Oversee the planning, execution, and delivery of projects from India delivery center. Projects will be located outside India and within India.
  • Ensure that projects deliverables are completed on time, within scope, and budget and with quality

• 4. Client Satisfaction and Relationship Management:

• • Build and maintain strong relationships with clients or onshore counterparts.
  • Act as a key point of contact for client communication and issue resolution..
  • Ensure client satisfaction and address any concerns promptly.

• 5. Quality Assurance:

• • Implement and enforce quality assurance processes to ensure the delivery of high-quality products and services.
  • Monitor and analyze key performance indicators to identify areas for improvement.

• 6. Resource Allocation:

• • Manage and optimize resource allocation within the India delivery center.
  • Ensure that the team has the necessary skills and capacity to meet project demands.

• 7. Operational Efficiency:

• • Identify and implement process improvements to enhance the efficiency of operations.
  • Leverage best practices and industry standards to streamline workflows.

• 8. Communication and Collaboration:

• • Facilitate effective communication between onshore and offshore teams.
  • Collaborate with onshore counterparts to understand project requirements and expectations.

• 9. Risk Management:

• • Identify and mitigate risks associated with offshore project delivery..
  • Implement measures to ensure compliance with relevant regulations and standards.

• 10. Financial Management:

• • Own and manage the Revenue and Cost budget for the India delivery center.
  • Ensure that Contracted Revenues are realized through achievement of timely and effective delivery milestones.
  • Generate upsell Revenues
  • Monitor expenses and ensure cost-effectiveness in operations.

• 11. Professional Development:

• • Encourage and support the professional development of offshore team members.
  • Stay current with industry trends, certifications, and best practices.

Candidate experience and skills required to perform the role

• 15-20 + years of relevant experience in Corporate / Wholesale Lending with large Banks or technology providers or Service/BPO providers.
• Stakeholder management across horizontals and verticals
• Exposure to clients inside and outside India
• Leadership skills to manage and develop team
• Excellent communication and presentation skills