(Entry Level Position)
Job Title: Customer Service Support
Location: Gurgaon, India
Overview: We are seeking a dedicated and enthusiastic Customer Service Support. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to solve problems efficiently. This role is perfect for someone with 0-3 years of experience in customer service or hospitality who thrives in a fast-paced environment.
Responsibilities:
Customer Focus: Provide outstanding customer service by creating positive experiences and demonstrating empathy in all interactions.
Communication: Engage with customers through clear and articulate verbal and written communication. Proficiency in vernacular languages is a plus.
Problem Resolution: Manage and resolve customer issues effectively, ensuring clear communication throughout the process.
Proactive Problem-Solving: Take a proactive approach to identify and resolve customer queries promptly.
Record Keeping: Maintain accurate records of customer interactions and transactions.
Team Collaboration: Work closely with team members to ensure customer satisfaction and consistent service delivery.
Requirements:
Experience: 0-3 years in a customer service role.
Education: Bachelor’s degree in a relevant field.
Zealous Customer Focus: Utilize your experience in fast-paced customer service and hospitality roles to create positive customer experiences.
Articulate Communication: Possess strong written and verbal communication skills in English, with proficiency in vernacular languages being a plus.
Analytical Mindset: Excel at managing problem resolution with clear and concise communication.
Problem-Solving Skills: Passionate about seeking solutions and proactively resolving customer queries in a timely manner.
Job Types: Full-time, Permanent
Schedule:

• Rotational shift

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person