India Job Openings
WikiLabs India Pvt Ltd
Customer Support Executive(Banking Email)
FULL TIME
September 15, 2024
Job Summary:
We are seeking a detail-oriented and empathetic Customer Support Executive to join our team. This role focuses on providing exceptional support to our customers via non-voice channels such as email, live chat, and social media. The ideal candidate will possess excellent written communication skills, a strong problem-solving ability, and a passion for delivering outstanding customer service.
Key Responsibilities:
- Customer Interaction:
- Respond to customer inquiries and support requests via email, live chat, and social media in a timely and professional manner.
- Provide clear, concise, and accurate information to customers, ensuring their issues are resolved efficiently.
- Issue Resolution:
- Investigate and troubleshoot customer issues, working to resolve problems in a prompt and effective manner.
- Escalate complex or unresolved issues to higher-level support or relevant departments as necessary.
- Documentation:
- Maintain detailed records of customer interactions, including inquiries, feedback, and resolutions.
- Update and manage customer support databases and systems.
- Customer Feedback:
- Gather and report on customer feedback to help identify trends and areas for improvement.
- Participate in the development of new support processes and tools to enhance customer satisfaction.
- Collaboration:
- Work closely with other team members and departments to ensure a seamless customer experience.
- Share insights and feedback with the team to improve overall service quality.
- Knowledge Maintenance:
- Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
- Participate in ongoing training and professional development opportunities.
- Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Experience: Previous one year experience in a customer service or support role, preferably in a non-voice capacity.
- Skills:
- Excellent written communication skills with the ability to convey information clearly and professionally.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using customer support software and tools (e.g., CRM systems, live chat platforms).
- Ability to manage multiple tasks and prioritize effectively.
Job Type: Full-time
Pay: ₹350,000.00 - ₹400,000.00 per year
Schedule:
- Day shift
- Bachelor's (Required)
- total work: 1 year (Required)
- Customer service in Banking: 1 year (Required)
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