India Job Openings

Wipro Limited

Group Lead

Pune

September 4, 2024

  • Pune, India
  • DOP
  • 3105917
Job Description

Roles & Responsibilities:

Responsible for coaching, shadowing and supporting their agents directly.
Effective use of key dashboards and call activity reporting to ensure excellent performance rigor.
  • Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement
  • Managing day-to-day operations – ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
• Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (agent, Ops Manager, ) with to-the-point communication • Able to adapt quickly to changes in workflows/processes/procedures/product features
  • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
  • Clearly outline current performance drivers of their market and actions to improve
  • Maintain a professional and personable demeanor at all times
Order Management(Comms)
  • overall Experience of 4-6 years.
    • Minimum 24 months of experience in managing teams for order processing and management services.

  • Experience and knowledge in people management
    o PC basic knowledge, typing on PC using keyboard shortcuts
    o Communication skills
    o Coping with stressful situations
    o Selling skills
    o Microsoft office (Outlook, Word, Excel)
    o Focus on customer experience.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
New Job Alerts
Deloitte

GPSC CSS Subcontracts Senior Administrator

Indianapolis

FULL TIME

September 21, 2024

View Job Description
BCFORWARD TECHNOLOGIES PRIVATE LIMITED

Salesforce Developer

Indianapolis

FULL TIME & CONTRACT

September 21, 2024

View Job Description
Lilly

Associate -Project Management Divestiture Task Force

Indianapolis

FULL TIME

September 20, 2024

View Job Description
BCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED

Customer Care Agent

Indianapolis

FULL TIME & CONTRACT

September 20, 2024

View Job Description
Lilly

AI Architect/Systems Engineer - Clinical Tech Transformation

Indianapolis

FULL TIME

September 20, 2024

View Job Description
Looking for similar job?
Ameriprise India

Group Lead-Cash Management

Noida

FULL TIME

August 31, 2024

View Job Description
AtkinsRéalis

Group Engineer

Gurgaon

FULL TIME

September 1, 2024

View Job Description
IBM

Group Manager- HR & Talent Transformation

Bengaluru

August 31, 2024

View Job Description
Seagate Technology

Intern - Seagate Research Group

Pune

August 31, 2024

View Job Description
LeadSquared

Group Product Manager - Core Platform

Bengaluru

September 2, 2024

View Job Description
EY

Associate - Operations - Operations - CBS - FIN - Global Internal Tax Group - Noida

Noida

September 2, 2024

View Job Description
See What’s New: Wipro Limited Job Opportunities
Wipro Limited

Techno Functional Consultant

Bengaluru

September 15, 2024

View Job Description
Wipro Limited

BFM Pricing

Bengaluru

September 15, 2024

View Job Description
Wipro Limited

Solution Engineer

Bengaluru

September 15, 2024

View Job Description
Wipro Limited

Account Delivery Executive - Capital Markets & Insurance

Chennai

September 15, 2024

View Job Description
Wipro Limited

Global Director - Identity and Access Management Lead

Gurgaon

September 15, 2024

View Job Description
View More Jobs by Wipro Limited
New Job Alerts
Deloitte

GPSC CSS Subcontracts Senior Administrator

Indianapolis

FULL TIME

September 21, 2024

View Job Description
BCFORWARD TECHNOLOGIES PRIVATE LIMITED

Salesforce Developer

Indianapolis

FULL TIME & CONTRACT

September 21, 2024

View Job Description
Lilly

Associate -Project Management Divestiture Task Force

Indianapolis

FULL TIME

September 20, 2024

View Job Description
BCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED

Customer Care Agent

Indianapolis

FULL TIME & CONTRACT

September 20, 2024

View Job Description
Lilly

AI Architect/Systems Engineer - Clinical Tech Transformation

Indianapolis

FULL TIME

September 20, 2024

View Job Description