UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUINA)

At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Established in 1998 at Indiana University, the Global NOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120 plus, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.
Global NOC network engineers have an exciting role designing, deploying, configuring, and troubleshooting networks for clients across the nation and their connections around the globe. Specializing in managing complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at Global NOC.
Why work here?

• Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
• Grow your skills and career. With the 20 plus networks we operate and manage, and the size and diversity of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
• Enjoy the life-friendly moderate cost of living of the Midwest at our work location in downtown Indianapolis. We support a hybrid split between work in the office and work from home.
• Our people and attitude. Global NOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super friendly.

This position is situated in Global NOC's Indiana Engineering Team.
Department-Specific Responsibilities

• Works with other technical staff, management, and members to understand and address a variety of operational problems in wide area networks (WANs) ethernet service deployment, statewide internet service provider and individual higher education campus services.
• Helps create accurate documentation and entries in our DB for network management.
• Maintains, implements, configures, upgrades and performs maintenance on equipment including: Juniper routers, Arista and Juniper switches, and Ciena converged packet optical platforms.
• Handles network emergencies, troubleshoots connectivity issues, answers trouble tickets, and participates in an on-call rotation.

General Responsibilities

• Provides design, evaluation, development, and deployment of network system software and hardware technology.
• Identifies and resolves problems, issues, and assignments in providing daily network operational support.
• Implements improvements to ensure network performance and reliability.
• Performs basic network analysis to support the growth and expansion of IU-managed networks.
• Assists project teams and addresses technical network issues.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• Bachelor's degree.

Preferred

• Bachelor's degree in Computer Science, Telecommunications, Information technology, or a related field.

WORK EXPERIENCE
Preferred

• Experience with network device and policy configuration on Juniper.
• Working with Ansible and Git.
• Scripting in Perl or Python.
• Experience using a trouble ticketing system.
• Experience installing networking equipment.
• Experience working with both AC and DC power.
• Experience running fiber/copper connections.

LICENSES AND CERTIFICATIONS
Required

• Valid driver¿s license with the ability to be insured by Indiana University.

SKILLS
Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.

Preferred

• Demonstrates breadth and developing depth in all network layers, security, network hardware, and customer experience to deliver the optimal solution for our customers.
• Communicates well across multiple teams including Engineering, Service Desk, Systems/Software, and Project Management.
• Ability to communicate with customers' organizations at several levels over technologies such as Slack and Zoom/Meet/Teams.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Travel will sometimes be required to customer sites to install, test, and turn up their WAN connections.

Indianapolis, Indiana
This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Core
FLSA: Exempt
Job Function: Information Technology
Job Family: Network Admin, Analysis, & Eng
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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234